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Contributor I
February 9, 2020

"Set input to TV" voice command has stopped working - Google Assistant with Beam

  • February 9, 2020
  • 20 replies
  • 1472 views

Until about a week ago, I could say "okay Google" then "set input to TV on the Sonos" and it would switch the input. 

When I've been trying this for the last few days it's suddenly stopped working. It says variations on "I can't help with that."

I can currently only switch to the TV input by using the app. (We've got automatic switching turned off because we like to listen to music while browsing films before switching inputs.) 

Any suggestions on how to get this working again? Has the phrase changed? Has anyone else experienced this, or is it just me? 

 

 

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20 replies

Lyricist I
February 23, 2020

I am experiencing the exact same thing. I can add one other detail: I used to be able even to switch input on the sonos device to TV, from a google mini that had google assistant set up, without google assistant set up on my sonos beam. That has also stopped working. I suspect something changed on Google’s end. But I am absolutely positive that what the original poster is saying is true, this was definitely possible earlier, from both the sonos device itself as from third party devices even. I did not update the firmware of my TV is one added piece of information and it is not set to auto-update

*edit*

A quote from another thread about it (Link) from someone on sonos Staff

Hello again, thank you for providing that information. We are aware of this issue, and are investigating this issue with Google on implementing a fix. When the issue is resolved we will update this thread. 

 

In the meantime, you can switch your voice control service to Alexa to control your speakers with your voice. Let me know if you have any questions. 

Contributor I
February 24, 2020

Thanks @BlueBull :)

Lyricist III
February 24, 2020

Frustratingly unprofessional of Sonos to not be able to diagnose and deliver on a resolution to this issue.

Lyricist I
March 9, 2020

I also have this issue except mine is even more recent I bought my Sonos Beam and set up last week and I don't have google assist I have Alexa and have the same problem, so I don't think it is a google problem? When I first set this all up with my Fire stick and stuff I was able to stream music and then just say “Alexa, switch to TV” and it said “Switching to TV” and et viola I had TV audio from the Beam. I changed some plugs over the weekend and have then streamed music and asked “Alexa, switch to TV” and she says “hmm… I can’t transfer to that input, for a list of supported inputs please visit the list of supported devices in the devices app” or something very close. I was thinking of deleted the Beam setup on the app and starting it again to check? my problem is if you say the wrong thing and Alexa starts playing music and I am at work with the app, my Girlfriend isn't going to be able to get the TV audio back. I have a 2 year old that would go nuts? what is the issue, why does it work and then it doesn't anymore, not just for google but Alexa as well?

Lyricist III
March 9, 2020

@Chrishie is on the dot, the same issue occurs with Amazon Alexa as it does with Google Assistant. @John G any updates on this issue?

March 9, 2020

Hi Everybody, I understand how frustrating this can be for you. We are working with Google on implementing a fix. At this time, we have no more information to share, or provide a time frame. We do appreciate your continued patience until this issue has been resolved. @sonosbeliever415  You are following multiple threads with this issue. You will see any Sonos updates posted about this topic.

Lyricist III
March 10, 2020

@John G Thanks for the suggestion on monitoring the threads, I will be pinging the appropriate contact every week until this issue is resolved.

Lyricist II
March 27, 2020

It seems they changed the way you must say this command.

Try “Alexa, set mode to TV on [Sonos Room Name]”

Lyricist III
March 27, 2020

@joshbt thank you very much for solving an issue that sonos support has been unable to resolve! hopefully this will eventually work with google assistant as well.

Lyricist II
March 27, 2020

@joshbt thank you very much for solving an issue that sonos support has been unable to resolve! hopefully this will eventually work with google assistant as well.

Sure! Yes try that format with Google Assistant since it may be the same as the Alexa one is now.