Skip to main content
Edward R
Retired Sonos Staff
Aug 20, 2019 9:12 AM UTC
Resolved

(Resolved) Partial Outage - Google Assistant

  • Mar 14, 2022 1:21 PM UTC
  • 33 replies
  • 4377 views
  • Translate All
(Resolved) Partial Outage - Google Assistant
Google Assistant is experiencing temporary issues today, the 20th of August '19. You may find that you are unable to initiate music playback. Upon trying, you will receive the following voice notification: ”I can’t do that here, but you can ask me to play it on one of your other devices”. You can view the status of any ongoing outages via our Status page.

We are currently investigating the issue and we will have it fixed as soon as possible.

We will update this thread once the outage is resolved. Many thanks for your patience and understanding!
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    33 replies

    Lyricist I
    Sep 12, 2019 1:56 PM UTC
    Hi,

    I'm in Belgium and I have exactly the same problem.

    When I ask google to play Music on spotify , google say 'Sorry I can't do that'.

    Can you help me ?
    Translate
    Lyricist I
    Sep 14, 2019 10:01 PM UTC
    Hi I am having this issue as of today as well. is there an outage] again?
    Translate
    Lyricist I
    Sep 28, 2019 7:34 AM UTC
    This hasnt been working for me for 30 days now. Have been using alexa this last month, and tried today again.

    still no luck

    have tried to reset the sonos, relink spotify, use youtube music and amazon instead.

    whenever i ask to play music it gives me error ”i cant help with that”, even when i start playing music from my phone on spotify, and then tell google to pause, it can’t.

    alexa works flawless, but since i tried reseting everything in google assistant etc, i guess you are the problem here...

    solve it!
    Translate