Problems with Google Assistant on Sonos One

Hi @csmith. Thanks for posting.

I have taken a look at your diagnostic and I would like to know a little more about the network you are running. 

What is the make/model of your router? Additionally, please ensure the router meets our network requirements.

Regarding the commands on the Google Assistant service, would you be able to quote actually how you are asking to perform the advanced commands? 

I would recommend this be done with no other Google Assistant devices in the area. If possible, I would even recommend temporarily unplugging those units.

I am having similar issues with my Sonos 1’s.  I’ve connected them all into Google Home and have enable Google Assistant.  Some of them work just fine, whereas others don’t seem to work well at all.  For example, I can say to my Sonos 1 in my den: “Hey Google, play Sublime in the master bedroom,” and music will play in the Master Bedroom.  However, if I go into the master bedroom and say exactly the same thing to the Sonos 1 in there, it will tell me “I can’t do that here, but you can ask me to play it on one of your other devices.”

Weirdness. I’ve tried removing and re-enabling the Assistant from all of the devices. Still inconsistent behavior. Can I get some help?  I’m about to disable the Assistant on all of my Sonos’es and buy a few Google minis for throughout the house.

Sonos One is completely useless for Google Assistant.

I have devices for Google Assistant from Google, Lenovo and JBL,  They all work well, and respond to the same commands in the same way.

The Sonos One is hopeless - completely and utterly useless.  You have to yell at it, but the worst is that it responds in a completely different way to the other devices, and does random things unrelated to commands that are completely reliable on my other devices.

I have also used Alexa on the Sonos One - no such issues when compared to ‘real’ Alexa devices.

Sonos, are you going to do something about what is clearly a critical failure of your device, or going to resort to form and treat your customers like you did with the ‘trade up’ program, or the S1 to S2 ‘screw our historical customer base’ efforts?

Dave

Hi everyone, thanks for reaching out to the Sonos Community.

For those of you having trouble with Google Assistant, here are some recommendations;

It’s always a good idea to start with a network refresh, which you can perform by rebooting your router (turning it off for about 15 seconds before turning back on), followed by each Sonos device when the network is back online.

If using a mesh system in conjunction with an ISP provided router, it’s generally best to either have the mesh set to “Bridge/AP mode" or have the ISP provided router set to Modem mode, this will prevent Double NAT which can affect Voice Services - if you’re unsure about this, I’d recommend reaching out either to the mesh manufacturer or your ISP to assist in making these changes.

If there’s a general pattern you’ve noticed, for example that you need to ask the same question 3 times consistently, then there may be “ghost devices" registered in your Google Home app. If you open the Google Home app, and tap the Profile icon in the top right, then go to Assistant Settings > Devices, do you see any of your speakers listed multiple times? If so, I’d recommend removing any instances of that speaker, and then re-adding Google Assistant via the Sonos app > Settings > Services & Voice > Voice > Google Assistant > Add to Sonos.

If you’d like some assistance with any of this, then feel free to reach out to our Support Team via live chat or phonecall, and they will be able to perform some more in-depth troubleshooting with you.

Having the same problems here. This nonsense has been going on for more than a year now, so many things don’t work, and Sonos won’t fix it.

This doesn’t have anything to do with duplicate devices in the Google Home app, or WiFi problems. All Google Home/Nest speakers work, but Sonos speakers won’t, no matter what you do, even if you wire them up to your router.

I’m really tired of this. So many things don’t work, so many features are missing, and all we get are these generic responses faulting WiFi or saying it’s just some other user error, even though the problem here is the Google Assistant integration on Sonos devices, which sucks big time.

We keep getting told that our feedback will be passed on to Sonos’ technical engineers, or we’re being told to contact customer support, and nothing ever gets resolved.