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pt04
Contributor I
Apr 30, 2023 8:09 AM UTC
Answered

Pandora stopped working

When I say hey Google play Pandora,  it's says it will play it then nothing. Anyone else having this issue. Started a week ago. 

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Airgetlam
AirgetlamAnswer
Apr 30, 2023 4:58 PM UTC

From the ‘view real-time service status page’ link, which takes you to status.Sonos.com

Google Voice Assistant - Playback Failure - Full playback failure

Identified - We've identified a problem with Google Assistant, voice requests to control Sonos and play music will likely fail, please use the Sonos app. 
Apr 24, 2023 - 14:30 UTC

Bruce
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4 replies

buzz
buzz
Grand Maestro
Apr 30, 2023 8:23 AM UTC

Can you play any other online services, such as Internet Radio?

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Airgetlam
AirgetlamAnswer
Apr 30, 2023 4:58 PM UTC

From the ‘view real-time service status page’ link, which takes you to status.Sonos.com

Google Voice Assistant - Playback Failure - Full playback failure

Identified - We've identified a problem with Google Assistant, voice requests to control Sonos and play music will likely fail, please use the Sonos app. 
Apr 24, 2023 - 14:30 UTC

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Bruce
pt04Author
Contributor I
May 2, 2023 3:19 PM UTC

Thanks I understand the issue was identified, but will it be fixed? 

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Airgetlam
Airgetlam
May 2, 2023 3:43 PM UTC

Most likely a question to be asking Google, since they own that server. I suspect Sonos is providing as much data and support as possible. But it’s unlikely that anyone knows how long it takes to fix a bug until they’ve done it. 

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Bruce
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