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Vorhees
Contributor I
May 28, 2023
Answered

No Google assistant option to add as a voice assistant

  • May 28, 2023
  • 13 replies
  • 1093 views

Hello.

 

I’ve done most things I can find on internet to add google assistant to Sonos. Linked google home to sonos, have USA in profile, re-installed app, …

I just can’t get an option to add GA in Sonos. Any ideas? I can add Alexa and sonos native assistant, but cant find GA.

Thanks

V.

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    Best answer by Ken_Griffiths

    Yea, tried that. I can only see Alexa and Voice assistant from Sonos. No option to select GA.

    Are you in one of the Countries/Locations mentioned in this link:

    https://support.sonos.com/en-us/article/google-assistant-availability-on-sonos

    If you are, then ensure your online Sonos profile ‘country’ settings are also set correctly.

    13 replies

    nik9669a
    Senior Virtuoso
    May 28, 2023

    What speaker(s) do you have? I don’t think the Eras support GA. 

    VorheesAuthor
    Contributor I
    May 28, 2023

    Sonos one.
    Two of them

    nik9669a
    Senior Virtuoso
    May 28, 2023

    In the Sonos app, go to Settings, Services and Voice, Add a voice assistant. 

    VorheesAuthor
    Contributor I
    May 28, 2023

    Yea, tried that. I can only see Alexa and Voice assistant from Sonos. No option to select GA.

    Ken_Griffiths
    Ken_GriffithsAnswer
    May 28, 2023

    Yea, tried that. I can only see Alexa and Voice assistant from Sonos. No option to select GA.

    Are you in one of the Countries/Locations mentioned in this link:

    https://support.sonos.com/en-us/article/google-assistant-availability-on-sonos

    If you are, then ensure your online Sonos profile ‘country’ settings are also set correctly.

    VorheesAuthor
    Contributor I
    May 28, 2023

    Yes. I’ve set USA as a country in settings. 

    Ken_Griffiths
    Ken_Griffiths
    May 28, 2023

    Yes. I’ve set USA as a country in settings. 

    If you’ve just changed the country setting in your profile and it’s still not working - then reset the Sonos controller App (Setiings/App Preferences’) and on reopening connect it back to the ‘existing’ system and sign in… then see if you can see/add the Google Assistant to your speakers.

    VorheesAuthor
    Contributor I
    May 28, 2023

    No, unfortunatelly, this didnt do the trick either.

    Ken_Griffiths
    Ken_Griffiths
    May 28, 2023

    No, unfortunatelly, this didnt do the trick either.


    It ‘perhaps’ might be a DNS issue, so you could try a different DNS on your router too, maybe use either the Google public servers 8.8.8.8 or 8.8.4.4 or Cloudflare server 1.1.1.1 and (temporarily) switch off any security on the mobile device, such as VPN client, or Firewall etc.

    If a (final) router reboot doesn’t solve it, then you are perhaps best to submit a Sonos system diagnostic report from within the Sonos App and note it’s reference and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the matter.

     

    VorheesAuthor
    Contributor I
    May 28, 2023

    Ok. Thank you for your help.

    Show more replies
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