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eljefejef
Contributor I
August 6, 2019
Question

"It looks like [room] isn't available right now"

  • August 6, 2019
  • 16 replies
  • 4618 views
I have three Sonos devices in my current setup, all connected to Google Assistant (GA). Two are Google One: gen 2's and I'm seeing some interesting behavior on one called "Master Bath."

To be clear:
  • GA works most of the time on each of them
  • In each case, GA is fully responsive through the target speaker, but says the device itself is "not available right now."
  • "Master Bath" is a unique name on the network
  • Master Bath is visible to the Google Home app and to the Sonos app when this happens
  • There is no outage currently reported at https://status.sonos.com/
Several times, I have started music (e.g. Ok, Google, play Led Zeppelin or stream MSNBC, etc.). Then, when I say, "Ok, Google, stop," it replies, "It looks like Master Bath is not available right now." Other times, it has been quiet (I stop the playing through the Sonos app in order to get it to stop), and I say, "Ok, Google, play Jack White," and it might also reply "It looks like Master Bath is not available right now." And I wonder, "If that's true... how is Master Bath replying to me right now?"

Any thoughts?
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    16 replies

    Show previous replies
    klipperdeklip
    February 10, 2020

    Any solutions on this? 

    FishFlu
    Lyricist III
    February 22, 2020

    Any solution here? I am having this issue throughout my system.

    My setup:

    2x Nest Mini (GA)
    1x Sonos One (GA)
    2x Sonos Play:1
    1x Sonos Amp
    1x Sonos Play:5 (2nd gen)

     

    Sonos itself works flawlessly when using Sonos app, or Spotify connect. Googe home speakers (Nest mini) works great as well. But when asking any of the GA devices to play music on anhy of the sonos “rooms”, I get the mentioned error message “sonos is not available right now”, alternatively “(sonos room name) is not available right now”.

    • The setup was working for a few hours when first configured, but then entered this state.
    • I reconfigured everything (disconnected sonos speakers from GH, and reconnected), after which it was working for a few hours, the back to this. 
    • I then reconfigured the sonos system to use my WIFI, instead of one device being connected via ethernet. This made it work again, for minutes/hours, then back to this.

    In addition to this my Sonos One which is running GA gives sporadic “I cant connect to internet right now” smessages when trying to access the GA.

    There is nothing wrong with my internet - I know this because I can play music from the same Sonos One (using sonos app) while it apparently “cant access internet” according to the GA.

    I find countless references to this/these bugs in the Sonos and Google forums, but no mention of actual fixes. I find this ***** to say the least, and I now regret investing so deeply in a closed eco system with this bad support.

     

    Please Sonos, get your act together and reply in these threads - with actual information or ways to troubleshoot this. Do not ask us to give you a phone call, as we know this will not solve anything.

    Thanks in advance.

    Stanley_4
    Stanley_4
    Grand Maestro
    February 22, 2020

    Folks just don’t understand these are not Sonos Support forums but a Sonos Community forum, mostly populated by Sonos users with some very limited visits by a few Sonos Staff. Even then the forums provide little assistance to the Staff who are trying to identify posts with issues.

     

    The Sonos contact page has several direct to Support options, some staffed 24x7, phone lines in many countries (check the flag icon to avoid an expensive call) and even e-mail when you want to pass a lot of data or a record of what was said.

     

    Just wait for the issue, submit a diagnostic and directly contact support with the ID number it gives you. Of course you can post here and hope the support folks find your post at the tail end of some other topic.

    Anonymous
    February 23, 2020

    @FishFlu , Welcome to the Sonos Community and thank you for bringing your concerns here. I can see that per Stanley_4’s advice that you have reached out to Sonos for troubleshooting assistance. Feel free to follow up here with any results to your troubleshooting steps and/or resolutions for your issues.

    FishFlu
    Lyricist III
    February 23, 2020

    Sure did, and will do. Hope to get this sorted, as its slowly killing me from the inside. 🦉🎊🤪

    FishFlu
    Lyricist III
    February 24, 2020

    (SOLVED) Update from my end: After contacting Sonos support they told me that my system had "no access to cloud services”, based on my supplied diagnostics. Unfortunately they couldnt tell me anything else, nor help me troubleshoot further as a reslt of this.

    After digging around in my router settings, and contacthing my ISP (recently moved, and got a new fiber agreement), I found that I was not assigned any public IPv4 address. I only had an internnal IPv4 due to address shortage. I made them remedy this, and got one assigned.

    After this was fixed, all my issues were fixed. Google assistant now working flawlessly on Sonos One, and all GA can play Spotify / TuneIn on all sonos speakers.

    What I find strange is that the GA service on Sonos One and getting GA to play on sonos worked “sometimes” witouth a public address. If this is indeed a requirement (apparently is, when Google services tries to access my local sonos network from the cloud) I would expect it to NEVER work when no public address is available.. But somehow it worked for a few minutes every time I set it up, and sometimes once or twice the day after.. 

     

    TLDR: Apparently you need a public IPv4 address for GA to communicate with Sonos, even though Sonos itself and GA itself does not require such. 

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