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Choppy
Contributor I
Sep 30, 2020 6:00 AM UTC
Answered

Google Assistant wont play Spotify music.

Verbally asking Google on my sonos arc to play music results in this response: "Sorry, it looks like you haven't set up Spotify Premium on your Sonos app. To play from Spotify Premium, link the same account on both Sonos and Google Assistant."

I've tried looking at other posts but I haven't seen any working solutions. I've done exactly as Google said as well as reinstalling apps and reconnecting Spotify to Google assistant and to Sonos. But I still get the same message every time.

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    Mattmill27Answer
    Lyricist I
    Apr 30, 2022 4:03 PM UTC

    Some of the solutions above did not work for me - the way I solved was signing into the Spotify website on my desktop, go to account settings, then apps, and then “remove access” to Sonos. Then I reenabled via the standard process and everything was solved!

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    Minnesnowta
    Lyricist I
    May 22, 2022 3:42 PM UTC

    Some of the solutions above did not work for me - the way I solved was signing into the Spotify website on my desktop, go to account settings, then apps, and then “remove access” to Sonos. Then I reenabled via the standard process and everything was solved!

    This fixed it for me as well.  thanks!

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      RGVictor79
      Lyricist I
      Jun 15, 2022 12:57 AM UTC

      Some of the solutions above did not work for me - the way I solved was signing into the Spotify website on my desktop, go to account settings, then apps, and then “remove access” to Sonos. Then I reenabled via the standard process and everything was solved!

      This worked for me! Thanks!

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      bdennis317
      Lyricist I
      Jan 29, 2024 7:45 AM UTC

      I had this problem and it was driving me crazy for more than a year. The thing that finally worked for me was:

      1. Delete my entire home from the Google Home app. Open Google Home > Settings > scroll all the way down (delete).
      2. Google Home app > Settings > under services “Works with Google” > Sonos > Check for new devices > log in again. I have a feeling this (rather than #1) is what actually did it. 

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