Contributor I

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google assistant switching to tv

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After streaming music I ask google to “switch to TV” to return to TV sound. Google tells me that she can not help with that. Anyone having same issue and does anyone know the correct command or a solution?

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Answer

Hello again, thank you for providing that information. We are aware of this issue, and are investigating this issue with Google on implementing a fix. When the issue is resolved we will update this thread.

In the meantime, you can switch your voice control service to Alexa to control your speakers with your voice. Let me know if you have any questions.

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batsy777

Lyricist I

Hi I have the same issue with GA. I have the tv on. I tell my Beam/GA to play music. That works. TV is still on, and I ask Beam/GA to switch input back to TV and it tells me that it doesn’t know how to. It used to work, but not as of 2/20/2020.

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sonosbeliever415

Lyricist III

@Richard F. The issue is not exclusive to Google Assistant, the same issue persists with Amazon Alexa. Please let me know when Sonos expects their devices to function as advertised.

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DoctorWhat

Contributor I

Hi all - I posted about the same issue here: LINK

I’ve had to repeatedly tell Sonos support that it’s not an HDMI-ARC or CEC issue - I hope the message has got through now that it’s about switching the input on the device itself, not the inputs to any other device in the system.

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sonosbeliever415

Lyricist III

Frustratingly unprofessional of Sonos to not be able to diagnose and deliver on a resolution to this issue in over a month. The communication has been that of a lowly start-up, not a highly successful organization. Sonos has quickly lost its spot as my favorite audio brand….

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sonosbeliever415

Lyricist III

@Richard F. Do you have any updates to this recurring issue? If not, please escalate this ticket to someone who will be of assistance.

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sonosbeliever415

Lyricist III

@Richard F. , this is an ongoing issue that is not being serviced. As a long-time customer of Sonos, this is appaling service. At least keep us in the loop of when to expect a fix. This drops the product from a 10/10 to a 5/10. I literally have lost the functionality that made this product fantastic.

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Anonymous

Hi again. I understand how frustrating this can be for you. We are working with Google on implementing a fix. At this time, we have no more information to share, or provide a time frame. We do appreciate your continued patience until this issue has been resolved.

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pellepersson

Lyricist I

I am experiencing the same issue.

Very, very, very frustrating, I must say.

I mean changing the audio input is one of the most basic thing you could think of. How has this not been more prioritized?

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batsy777

Lyricist I

Just checked today, still not working. Did all updates on Sono’s site. So is it working? So-nos, not working. Pun intended!