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heybwebo
Contributor I
May 16, 2019

Google Assistant Spotify Multiple Users

  • May 16, 2019
  • 6 replies
  • 2432 views
Anyone else having an issue with Google Assistant and Spotify? Google assistant works fine when I use it but, no one else in my house can get it functioning. The error they receive is that the Spotify account must match on both Sonos and Google assistant. I have Spotify Family so everyone can manage their own playlists. Sonos does not seem to recognize multiple Spotify accounts, therefore only my account is logged on the Sonos.

Anyone figured out a work around?
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      6 replies

      kaushick123456
      Lyricist I
      May 18, 2019
      Same issue here. Have to unink all other spotify accounts for family members and only then does it work. It appears the Google Assistant integration only accepts one account. It has to be the account linked in the Sonos app. Hope the Sonos team fixes this issue.
      pwwhitehead
      Trending Lyricist II
      May 18, 2019
      Same issue here. Have to unink all other spotify accounts for family members and only then does it work. It appears the Google Assistant integration only accepts one account. It has to be the account linked in the Sonos app. Hope the Sonos team fixes this issue.

      Its not a case of Sonos fixing this issue. It's just after 18 months this feature is not built into Google Assistant integration with Sonos. Strange how speakers from Sony, LG and others have this feature and many other that are not available with Sonos.

      I have three Sonos speakers and have waited for this update, very disappointed. No casting to GA speaker's, Sonos devices not within Google Home app. Now selling my speakers and going to buy Google Home Max, now permanently reduced to £299. So much cheaper than Play 5.

      Feel Sonos are going to struggle going forward.
      jackflapb
      Lyricist III
      July 31, 2019
      What a bug! 🤦‍♂️

      Now I have to tell everyone in the house that when they try to use "OK, Google" on the Sonos, there's a 3 in 4 chance it won't work and they'll have to use the app anyway to point Sonos at my Spotify account.

      Talk about crippling the bloody functionality.
        pwwhitehead
        Trending Lyricist II
        July 31, 2019
        Well I have now sold all my Sonos speakers. So I'm a former user looking in on the development. Suppose I will get comments saying why post when I no longer own Sonos. However during my ownership I loved my Sonos speakers the build quality and the ability to link speakers on the fly.

        With voice assistant I firmly believe Sonos were late, and when they did arrive the features underwhelmed, that stands for Alexa as well as GA.

        Be interesting to see how their sales are going the the financials 8th August. In the last results Sonos admitted sales in Europe were poor due to smart speakers. Don't think this launch will have done them any good. If anything it's even more of a negative.
        UKMedia
        UKMedia
        July 31, 2019
        Well I have now sold all my Sonos speakers. So I'm a former user looking in on the development. Suppose I will get comments saying why post when I no longer own Sonos. However during my ownership I loved my Sonos speakers the build quality and the ability to link speakers on the fly.

        With voice assistant I firmly believe Sonos were late, and when they did arrive the features underwhelmed, that stands for Alexa as well as GA.

        Be interesting to see how their sales are going the the financials 8th August. In the last results Sonos admitted sales in Europe were poor due to smart speakers. Don't think this launch will have done them any good. If anything it's even more of a negative.


        Looks like 2018 was okay for Sonos... :)

        Remember: Sometimes Red Wine helps :)
        UKMedia
        UKMedia
        July 31, 2019
        Same issue here. Have to unink all other spotify accounts for family members and only then does it work. It appears the Google Assistant integration only accepts one account. It has to be the account linked in the Sonos app. Hope the Sonos team fixes this issue.
        Haven't got Spotify Family so can't test but have you added each Spotify account within the Sonos App? Please see 'Adding multiple accounts for a music service': https://support.sonos.com/s/article/2757?language=en_US

        Just reading some Google support pages, I believe that you then need to set-up a Google Account for each family member, linking their respective Spotify account, and then invite those family members to the Home Group in the Google Home App.
        Remember: Sometimes Red Wine helps :)
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