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jezzalencko
Contributor I
December 23, 2019
Answered

Google Assistant Setup issues with Sonos One (Gen2)

  • December 23, 2019
  • 75 replies
  • 20928 views

Hi,

I’ve seen slight variations to this issue on other threads but none that quite address it.

Problem

Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated).

In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.

 

Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens:

1.) I'm prompted to add GA to my Sonos

2.) On the "select rooms" page I select the Sonos

3.) I press "add to google assistant" button and I'm re-directed to GA app

4.) This then simply takes me to App Store to purchase/download GA (which I already have)!

5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel. 

6.) After a considerable length of time it times out and says "There was a problem adding google assistant". 

 

As a work-around for this I've tried adding/linking Sonos from the GA app itself. This is successful in adding the Sonos speaker (e.g. I can tell Google to play music from my phone to the identified/linked speaker and it works), however Google DOES NOT RECOGNISE THIS SPEAKER AS AN ASSISTANT DEVICE. 

Neither GH or GA identify the Sonos as an "Assistant Device". Previously I did have this working but it not longer works at all.

You can see the speaker itself is connected fine, however the ASSISTANT aspect of the speaker is not identified by Google.

 

Other things I've checked/fixed:

  • Language was the same
  • Default music service same in GH/GA and Sonos (Spotify premium in this case, which I re-authorised)
  • Power cycled Sonos
  • Closed apps and restarted them
  • Removed the Home and created a new one again and linked devices fresh

Any ideas on resolving this would be much appreciated. I’m actually surprised more people haven’t experienced this!

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      Best answer by alxndrdvl

      I was able to fix the issue on my end thanks to someone’s contribution on another thread.

       

      When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead? 
       

      If it redirects you to the App Store, that’s where the problem is (that was the case for me).
       

      This solved the issue for me :

       

      Copy the URL from safari and edit it somewhere else.

      If you have it like this:

      https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

       

      Change it to: 

      googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

       

      Replace XXXXX with whatever the numbers/letters you have on your end.

      75 replies

      Show previous replies
      dwharty
      Lyricist I
      December 5, 2020

      If you’re using an iOS device switch your default browser to Chrome. The issue seems to be the link in Safari. Process worked flawlessly in Chrome!

      matthewcclai
      Lyricist II
      January 13, 2021

      I am having switching from Alexa to Google Assistant as the Sonos Voice assistant.

       

      But I am having trouble getting past the part after Sonos directs me to Google Assistant and it begins to search for the services on the same network. It keeps saying it cannot find any devices on the network. Yet they are all connected. Because I can still control my Sonos devices via the Sonos one app.

       

      Please advise.

       

      Diagnostic report: 1976444212

      PancakeLegend
      PancakeLegend
      Lyricist II
      January 16, 2021

      After many months, I finally got past this by installing Alexa first, then switching to Google Assistant.

      Now I just wish it would support Chromecast. FFS, the Android experience with Sonos awful.

      matthewcclai
      Lyricist II
      January 16, 2021

      After many months, I finally got past this by installing Alexa first, then switching to Google Assistant.

      Now I just wish it would support Chromecast. FFS, the Android experience with Sonos awful.

      How did you get past the "searching for devices on your network" screen? I gave up trying to install GA on my sonos and installed Alexa for Sonos and GA to control everything else in my home.

       

      PancakeLegend
      PancakeLegend
      Lyricist II
      January 16, 2021

      @matthewcclai

      I was having the same 'no devices found' issue. This time it finally found the device and the only thing different was that I had installed Alexa first. Previously there had been no other voice assistant set up (because GA kept failing the setup) on the Sonos. If you wanted to replicate the circumstances, you might need to factory reset the Sonos first.

      Before switching, the Sonos was unlinked in the Google Home app. Previously it appeared in the Google Home devices list even though it was never actually connected or controllable.

      I didn't do anything other than installing Alexa first. I appreciate your frustration.

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