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chrisrumble
Contributor I
January 1, 2020

Google Assistant service wont show up in Sonos App

  • January 1, 2020
  • 12 replies
  • 1206 views

I feel like I've tried every fix that's recommended, but no luck. When trying to add Google assistant to my Sonos App, the process seems to work perfectly, but after the process is complete, it does not work and it doesn't show up under Voice Services in my Sonos App. Even after it says it was successful.

Additionally, the Sonos Playbase does show up in the Google Home app, just not in the Sonos App.

Bottom line, Google Assistant doesn't work. Everytime it says it's successful, but never shows up under Voice services (in Sonos App) when I click "Done" from my Android phone. How do I fix this?

 

Ps. I've tried changing room names, removing music services, starting from scratch, etc.

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    12 replies

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    Mark P
    Mark P
    Retired Sonos Staff
    December 21, 2020

    Hi @Duck You POS.

    Welcome, thank you for reaching back to Sonos Community.

    This is more likely to have to do with Google since Google is just passing the command to Sonos product.

    I suggest contacting Google support to report this kind of issue.

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Duck You POS
    Contributor I
    December 22, 2020

    Hi @Duck You POS.

    Welcome, thank you for reaching back to Sonos Community.

    This is more likely to have to do with Google since Google is just passing the command to Sonos product.

    I suggest contacting Google support to report this kind of issue.

    If you need help with any other information, please be sure to let us know.


    IT WAS A LINK SUPPLIED BY SONOS TO THE GOOGLE ASSISTANT.  WHEN I COPIES THE LINK TO MY DESKTOP I GOT THE SAME ERROR MESSAGE. READ MY POST BEFORE YOU DON’T UNDERSTAND IT!

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