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Mike_l
Contributor I
August 5, 2019
Question

Google assistant responds on both phone and Sonos one

  • August 5, 2019
  • 27 replies
  • 6063 views
I have 2 Sonos ones and a Sonos beam all in different rooms. In general they all work beautifully. I was really looking forward to google assistant since I use this with various other devices. However I've run into a problem which is if my phone (Galaxy S8) in the same room as one of my Sonos devices, both the Sonos and my phone will respond to a hey Google command. I've searched all the various support forums and, surprisingly, I've yet to see this specific issue discussed. My devices are all up to date software - wise and I use the same email address for all my devices and phone. The devices are all found on google home as well. They do respond correctly to commands. The only issue is that both my phone and a device will respond if near to each other, which happens frequently since I tend to keep my phone nearby. How do I fix this? Thanks.
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      27 replies

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      johhh
      Lyricist I
      September 13, 2019
      Also started happening after I did a software update few weeks ago.
      wafoij
      Lyricist I
      September 17, 2019
      Interestingly mine has started to work properly for the last week or two. Didn't have to do anything to fix it. I guess there must have been an update that fixed the issue for me. :-S
      johhh
      Lyricist I
      September 17, 2019
      +1. Suddenly fixed itself a day or two ago.
      Doug Ames
      Headliner I
      September 20, 2019
      I get this occasionally too between my Sonos One pair in one room and my Google Home in a nearby room. Sometimes I give a command to the Sonos One, there's a long response delay (very common with Sonos), and in the meantime my Google Home in the other room responds first, followed by the Sonos One several seconds later. Usually they give the same response, but sometimes not! (presumably one or the other heard it differently)

      This never happens between my two Google Homes, even though they are close enough to each other to both hear commands. I suspect the fault with Sonos is that it is just too slow getting through to Google for the duplicate response to be recognized and prevented. Why it often has a such a slow response is another matter! Maybe Google de-prioritizes third-party Google Assistant requests compared to their own Google Home devices when they are busy.
        BobJ8
        Lyricist II
        October 26, 2019

        Any update on the home and Sonos both responding? It really annoys me when they all respond

        sunnyd24
        Lyricist II
        November 8, 2019

        +1


        I have the same issue and this is not resolved yet. The issue I have is that the Sonos One and Android phone (S8) responds to the “ok Google” command and carries out different actions (all because in Google Home app, I have assigned the Sonos One and light to a particular room, but my phone is roaming and not assigned to a room).


        Let’s take case 1 (working case – no Sonos One in room):


        1.    Google home mini (GHM) and Android phone (S8) and Philips Hue light in Living room.
        2.    “Ok Google” command is activated and both GHM and S8 responds.
        3.    “Turn light on” command is heard:
           a.    GHM carried out actions successfully (living room light turns on only).
           b.    My phone S8 is ignored/put to sleep.
        4.    Great example of Google integration working.


        Let’s take case 2 (non-working case – Sonos One device in room):


        1.    Sonos One and Android phone (S8) and Philips hue light in Kitchen.
        2.    “Ok Google” command is activated and both Sonos One and S8 responds.
        3.    “Turn light on” command is heard:
            a.    Sonos one carried out actions successfully (kitchen light turns on only).
            b.    My phone S8 carries out a different action in error (all lights are turned on in house) – this command on phone should be ignored/put to sleep!
        4.    Bad example of Sonos and Google Assistant not working in the way it should.

         

        Can someone from Sonos respond to provide a response if this bug will be resolved?


        Thanks.
        Sunny

          BobJ8
          Lyricist II
          November 8, 2019

          +1


          I have the same issue and this is not resolved yet. The issue I have is that the Sonos One and Android phone (S8) responds to the “ok Google” command and carries out different actions (all because in Google Home app, I have assigned the Sonos One and light to a particular room, but my phone is roaming and not assigned to a room).


          Let’s take case 1 (working case – no Sonos One in room):


          1.    Google home mini (GHM) and Android phone (S8) and Philips Hue light in Living room.
          2.    “Ok Google” command is activated and both GHM and S8 responds.
          3.    “Turn light on” command is heard:
             a.    GHM carried out actions successfully (living room light turns on only).
             b.    My phone S8 is ignored/put to sleep.
          4.    Great example of Google integration working.


          Let’s take case 2 (non-working case – Sonos One device in room):


          1.    Sonos One and Android phone (S8) and Philips hue light in Kitchen.
          2.    “Ok Google” command is activated and both Sonos One and S8 responds.
          3.    “Turn light on” command is heard:
              a.    Sonos one carried out actions successfully (kitchen light turns on only).
              b.    My phone S8 carries out a different action in error (all lights are turned on in house) – this command on phone should be ignored/put to sleep!
          4.    Bad example of Sonos and Google Assistant not working in the way it should.

           

          Can someone from Sonos respond to provide a response if this bug will be resolved?


          Thanks.
          Sunny

          Would be great if you can also demonstrate the error while using the G.Home and the Sonos One in one room.

          friendd909
          Contributor I
          November 28, 2019

          I’m also having this issue. I use a Samsung S10 and both phone and speaker respond which is more than annoying. Much prefer GA but have had to switch back to Alexa. 

          Grateful if someone from Sonos could advise of a solution? 

          kishlette
          Trending Lyricist I
          December 5, 2019

          Same issue here. Since my android phone only responds when the screen is on though, the workaround I use is turning the screen off (by hitting the power button) before giving a command.

          Still, one thing I’ve noticed is the the Google Assistant on my phone is far better than the one on my speaker for some reason. It seems to recognise more commands

          jackflapb
          Lyricist III
          December 10, 2019

          Happening to me too. Pretty ridiculous..

          I'm not even certain how they would fix this if I'm talking to my daughter's Sonos which is connected to her Google account.. Inevitably my phone and her speaker would both pick-up the wake word

          Seems like Google *have* to allow a different wake word on at least one of the devices

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