Google Assistant problem content isn't available

@nathan.a,

The Sonos development teams do work in mysterious ways but I am inclined to believe so.

Thank you for providing additional information on this playback behavior. 

I have the same problem 

Usually my wife asks Google home to play radio in the room with SONOS as the default speaker - been working for a long time and only recently stopped working

this has stopped working. I can sometimes play a specific song  - The Beatles, Long and Winding Road.for example

If I change the default player to be the Google Home Hub then the Tunein Radio station plays no problem. Set the default speaker to be the SONOS device and it says “Sorry I can’t find what you asked for”. Clearly a SONOS integration issue

I have Google Play music set as default on Google devices and a paid account ilinked n SONOS. 

my wife has recently taken a radio out of storage - that is how bad it is.

diagnostic number: 496725888

Hello @mmca22gr,

Thank you for reaching out with your Google Assistant issue. 

Are you able to start playback manually via the Sonos app and control the volume or pause/restart via Google Assistant?

Is it possible to add a different radio tuner or service to Google and to Sonos to see if the same behavior reoccurs on a different source?

This is an on going issue that we are working to fix although it may be possible to side-step this by using My Tuner or another service rather than Tune-In.   

It is not limited to radio / tune in

i can do everything from the app

i can say ‘hey google Play The Beatles’ it works !!

then say ‘hey google Play Jimi Hendrix’ it does not

then say ‘Hey google, play Elvis’ it works !!

is Google racist?

i just did this 15 mins ago in Garden Room

diagnostics 1019396085

Oh goodness, @mmca22gr, I couldn’t possibly comment but I hope not.

Have you tried asking for Sister Rosetta Tharpe, Al Green or Smoky Robinson?

If you specify the music service you are looking to play from in the voice command, e.g. “Hey Google, play Marvin Gaye on Spotify”, does anything change at all?

Does playback behave differently on the Sonos One than it does on the rest of your system?    

I have done some more testing. For clarity I am using SONOS S1 software. I have the family plan for Google Play Music/You Tube Premium

I have multiple rooms with SONOS and each room has a Google Home Hub (or Home Hub Max) that I use for voice control.

Each Home Hub has the SONOS device in that room set as the default speaker. 

The default music provider is set to Google Play Music in the Google Home app/Google Assistant app

Each room gives the same results. 

“Hey Google, Play the Beatles” - it works

“Hey google, Play Jimi Hendrix” - it does not work

When the default speaker for the room is set to the Google Home Hub in that room then It works flawlessly and I can listen to Jimi Hendrix with no problems. That would point to a problem with the integration between SONOS and Google since the search works for some artists but not others. As you might expect I can oplay Jimi Hendrix normally from the SONOS app search and also using the Google Play Music app.

Furthermore, when I change the default music provider (in the Google Home App/ Google Assistant app) to Spotify it works and I can play Jimi Hendrix. When I set it to You Tube Music it also works but it only played 3 Hendrix songs from random compilation albums so not an ideal solution. When the default music provider was set to “No Default (use the accounts preference on the shared devices)” It responds with “playing Jimi Hendrix from Google Play Music on *SONOS room name*, sorry I can’t find what you are looking for” and fails to play. 

In ALL situations I am unable to play BBC radio. It always says ‘playing BBC Radio 4 from Tune In on *SONOS room name*, sorry I can’t find what you are looking for” even when I have removed Tune In as a service in the SONOS app. 

Diagnostic number: 1635529013

I’ve got the same problem with the BBC radio stations now as well. “Sorry I can’t find what you are looking for.” It works via the Sonos app.

Hi, can we please get a status update from the sonos developers as to progress and timelines for a fix? 

Still broken. I wonder when the new Google Home speaker is out.

Hey guys, I’m getting the same issue with certain artists (e.g “City and Colour” and “Jimi Hendrix”). I have actually tried GA with Deezer and YouTube Music and have had the same issue others reported.

It looks to me like a music catalogue region mismatch between Google and Sonos.

The reason why I say this is because I noticed that when I had issues with YouTube Music, in the Sonos controller app it attempted to play the song but gave an error about the location of where the music was being played.

PS I am in Australia. It would be interested to note whether this is an issue for users outside of the US.

Maybe somewhere in the integration a US region is hard coded or assumed?