Skip to main content
batchelormh
Contributor I
August 5, 2019

Google Assistant problem content isn't available

  • August 5, 2019
  • 49 replies
  • 3305 views
If I ask google home mini located in the kitchen to play a specific song in another room, ie living room, it says that the content isnt available and it cant perform that action. Cant remember the actual words used. But if I go into the sonos app and search the song, it is available and can be played. Is there any way around this?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    49 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    August 5, 2019
    Hi batchelormh, in the Google Assistant app, have you set your preferred music service? Is it the same one you're trying to use to play music on Sonos using the Sonos app? If you're using Google Play Music free, the uploaded tracks aren't available to play directly using voice control.

    Some more details on what services you're using and what you're trying to play would be helpful to pinpoint what's going on.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    batchelormhAuthor
    Contributor I
    August 5, 2019
    HI Ryan,

    I have the google subscription paid service. This is set as the preferred music service for both sonos and assistant.
    Ryan S
    Ryan S
    Retired Sonos Staff
    August 5, 2019
    Great, thanks for the details. Think you can try to recreate this issue and let us know the command you tried? If so, can you also submit a diagnostic under More > Settings > Advanced Settings and let us know the number that comes back?
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    batchelormhAuthor
    Contributor I
    August 5, 2019
    I will do this, but will have to wait until tomorrow as nit home right now. Thanks
    sshiff
    Lyricist I
    August 16, 2019
    I have a similar problem.
    Have Google Play Music subscription, able to use it on all devices, can't use it on Sonos. I get "Sorry I can't find the content you requested".
    thegeekymama
    Lyricist I
    September 6, 2019
    I have the same problem. I am a paid subscriber to google music. My daughter can request and play content on her google home mini, but the same request on any of our Ones is met with the GA saying “sure playing X,” a pause, and “sorry I can’t find the content you requested.” Ran a diagnostic. The number is: 1935257399.
    Jeff S
    Jeff S
    Retired Sonos Staff
    September 9, 2019
    I have the same problem. I am a paid subscriber to google music. My daughter can request and play content on her google home mini, but the same request on any of our Ones is met with the GA saying “sure playing X,” a pause, and “sorry I can’t find the content you requested.” Ran a diagnostic. The number is: 1935257399.

    Hi there,

    Thanks for sending in the report. I see that your system is connected through a Google Wifi system. Google Wifi systems often run their wireless access points on different wireless channels. This can make it hard for the Sonos system to stay in communication, and may lead to errors like you've described. If possible, try setting all of your access points to the same wireless channel.

    Another option is to switch your Sonos system over to the mesh setup by wiring in one of your speakers, or a Boost, to your Google hub using an ethernet cable. This will place your Sonos system on its own wireless network and may help.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    rob7332
    Lyricist I
    September 22, 2019
    "Reconfigure your home network to accommodate our broken integration". Ridiculous response.

    I've been able to get this working by using album name and artist. Hopefully that's helpful to others here. Non gpm services don't have the same issue
      astachowiak
      Lyricist I
      March 1, 2020

      Is there any progress on fixing the issue? I have the same problem. Google assistant cannot play anything. I've tried with the speaker as well as asking my mobile. There is no problem with the connection. The command is received by the speaker just fine. But the playlist cannot be played on youtube music in my case. It looks maybe as if there isn't 100% match with the music service content and sonos doesn't play anything in this case.

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 1, 2020

      Hi @astachowiak, I myself use Google WiFi and haven’t experienced any issues stemming from the channel configurations on each node. 

      Can you include a diagnostic report from you Sonos app so I can see if there are any adjustments we can make to improve the situation.  

      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Show more replies
      Terms & ConditionsAccessibility statement