Google assistant only works partially on Move (no Sonos specific commands recognized)

Forum|Forum|6 years ago
September 5, 2020
11 replies
224 views

I just set up Move with google assistant. GA recognizes the device and I can say “turn volume up/down” etc and it works. However when I say “pause music (on move)” GA says nothing is playing although it actually is. Also, cannot start any playback from Sonos (eg. TuneIn radio station or my playlists). GA says it needs more info. So GA seems to recognize the device but not Sonos.

I have removed and re-installed GA and Move (factory reset). I have tried re-linking my Sonos account to GA. No change. Any suggestions please?

Google Assistant

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Annazel S

Retired Sonos Staff

Hi @technophobe.

Thanks for your response.

Here’s how to submit diagnostic:

Sonos app for iOS or Android

From the Settings tab, tap Support (Help & Tips if using the Sonos S1 Controller) > Submit Diagnostics.

Sonos app for Mac or PC

Select Help > Submit Diagnostics.

If you have any other questions or run into any issues, please do not hesitate to reach out, we’re always here to help.

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