Google assistant on Sonos one not responding

mine is about to be return also, a $400 speaker, this thing should work as advertised. mine ignores anything said after “ok google” Guess i’ll try the smaller bose portable speaker and see if theirs works as advertised with GS it’s $50 less.

Has there been any resolution to this? I'm having the same problem on my Sonos One (Gen2) speaker

Also having same problem with unknown voice command with google assistant on recently purchased Sonos One. From this thread it seems issue has been ongoing for over a year so agree with others that the product is mis-sold as being compatible with google assistant. 

I’m having the same issue. I have had a Google Home in the kitchen for 2+ years and works great. I wanted better audio for music. A month or so ago, got a One Gen2. The same behaviour as others has identified. Works and then gets worse, unresponsive. I have enough fun playing with my network - not even going to do the two status IP switching.

I’m to the point where I’ll just run the one from my phone for music and put Google Home back in the Kitchen, BTW, my wife uses it all the time. You think I’m not happy, ha. I’m having a party compared to her reaction.

I’ll check back to this post from time to time in the hope that Sonos works out the issue.

Today I called support about this issue.

Sonos One  employee told me that Sonos one is not responsive because I does not support this command.

She told me that the turn on lights command is not supported!!!!! Nobody there in Sonos is taking responsibility about this issue and every time they are giving us a different excuse about this.

UNACCEPTABLE.

I can’t get Sonos to recognize hey google at all. Have through the link process multiple times. Sonos shows in the google assistant and home apps. Voice control of Sonos is basically worthless. I tried Alexa but it never played on the correct speakers but at least it recognized my voice. 

Google Assistant on Sonos supports most of the standard Google Home commands, including device control and running routines, despite what you may be told. It does not support some specific things like making phone calls, sleep timer on media streaming, or access to some services like relaxing sleep sounds that are free to Google Home users. I wish Sonos had an official list, but I guess they don’t want to publish shortcomings. You will find many of the limitations mentioned in this community forum.

Over almost a year now of using GA on Sonos I have seen half a dozen times the issue of GA gradually failing with an increasing rate of “something went wrong” or “there was a glitch”. As per my previous posts, the solution I found is to change the LAN IP address of the Sonos speaker. That always cures the problem immediately for me when nothing else works. I have 2 reserved IP addresses for the main GA speaker in my stereo pair, and I flip it between them whenever this glitch occurs.

Thanks.  I have all my Sonos devices on a fixed IP, I found that helped with the occasional “blip” when one set of speakers became disconnected.  

I already used Alexa but wasn't very happy with some aspects of it.  I got a free Google mini and decided to try it. I found Google harder to set up and then it would not respond from Sonos speaker,  When using Google assistant on my phone, I kept getting a message about “my music service doesn’t support something (can’t remember full message).  If there was a way to make a non Google music service the default, I was not able to find it.  It only supports Google calendar.  I still had my Alexa and just linked it back up.  Still an occasional issue (non responsive, just speaking on its own, giving a response that has absolutely nothing to do with the question). I find that it works very consistently with controlling SONOS, with some use of a “manual” remote for volume control. Voice control is not really there completely, but Alexa is far ahead of Google.

Having the same problem here with a brand nee Arc. I had a Beam just before the Arc which used to work perfectly and now with the new arc. Set up it just recognizes “ok Google” but no commands said after that. Very dissapointed with this new soundbar.. hope someone from Sonos can help us out (I’m also from the Netherlands and have tried the solutions in this thread already)

Chiming in with the same problem, and damn I wish I’d thought to google this before buying my damn Sonos One.

I’ve tried the steps outlined in this thread, re deleting and pausing Google activity, etc. Followed the instructions to the letter. Really made no worthwhile difference to my experience.

I can get it to accept my instructions maybe once out of every 4 attempts, and some of them won’t work at all. 

“Hey Google, play Pearl Jam” 

“Okay, playing Pearl Jam in YouTube Music. ...sorry, I can’t find what you’re looking fer” (that’s right, it says ‘fer’, not ‘for’)

Some others will work, like requesting Fleetwood Mac, Niki & the Dove… but when I asked for Pink Floyd, it gave me the same problem I got with Pearl Jam (does it hate bands that start with p?!)

There’s no rhyme or reason to it. 

Anyway, I’ll be returning mine tomorrow. Apparently Apple is opening the Homepod up to Spotify, so maybe I’ll get one of those (I use an iPhone, but I’m ex-Android so I’m used to using Google (and Siri is garbage)). 

But I dunno, maybe I’ll just get some other Google Assistant speaker like the Bose Portable Home or that LG ThinQ one with the dumb product code for a mode name (don’t hurt yourself trying to think of a name, LG...)