Trending Lyricist I

Question

Google Assistant on Sonos One Gen2 Issues

Forum|Forum|7 years ago
July 27, 2019
20 replies
2943 views

Recently purchased a Sonos One Gen2 to replace a Google Home in my bedroom and I've noticed that the GA support is highly suspect on the One. There are multiple issues that I'm wondering if others are experiencing:

1) No matter what volume I set the speaker, the GA's voice is the same (loud volume), how do I turn her voice volume down?
2) Can I set an alarm volume separately from the speaker volume (similar to what I can do with my Google Home).
3) This is the big one, I often get no response from the Sonos for simple GA commands like what time is it, etc, and eventually GA responds with "There was a glitch, please try again in a few seconds". Is GA on Sonos really this unreliable? It reminds me of my GH when I first got it who knows how long ago (but it runs fantastic now).

Appreciate if anyone can provide feedback, maybe I somehow have a defective unit and need to replace it, but somehow I doubt that's the issue.

Thanks Sonos community!

PS: I also have a Play:5 and a Sub and love those products, but the One hasn't impressed me like those products have.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

N

NC718

Avid Contributor I

I had similar problems with paired Ones gen 2. They worked well with Alexa. When GA became available I changed all Sonos devices to GA. They all worked well except the pair. I had so many issues questions not answered, 5 plus attempts to get a response I won't go on. Ending up factory resetting both speakers preferable to binning them. I reinstalled Alexa rather than GA. Everything now works Both assistants doing their job. I have two other gen2 in separate rooms both have GA no problems with either

E

EluderAuthor

Trending Lyricist I

I have already tried factory reseting the One and it didn't help.

Switching to Alexa had some issues as well, for example I ask it the volume, and it always says I'm having trouble retrieving the volume right now.
The only time it worked was when I lowered the volume to zero via the on device controls, then asked it, and it responded it's zero. Funny enough, I couldn't hear any music playing, but I could hear Alexa's responses loudly. Changing volume via the on device controls does not have an affect on Alexa's voice volume until I hit something higher (haven't precisely figured out at which volume yet where I notice the change).

I'm going to contact Sonos tonight (hopefully) to figure out if they have any ideas on how to get this thing fixed, but I'd say there is something quite wrong with this unit right now.

E

EluderAuthor

Trending Lyricist I

Got a hold of Sonos support last night; they advised that changing the volume of the Assistant (whether Alexa or GA) is not supported on their speakers. My other issues seem to have subsided, so it could be related to this outage they announced yesterday, but I'll be keeping an eye on it.

The inability to change the voice volume may be a deal breaker for me in the bedroom, so I may return this thing and go back to my GH instead. Not sure how this was missed by their Product team, there is very little reason to not want the voice volume to match the speaker volume.

D

Doug Ames

Headliner I

Got a hold of Sonos support last night; they advised that changing the volume of the Assistant (whether Alexa or GA) is not supported on their speakers. My other issues seem to have subsided, so it could be related to this outage they announced yesterday, but I'll be keeping an eye on it.

See, this is why people have so little respect for the quality of tech support these days. They answered your question with a boilerplate fact (Sonos doesn't support adjusting the volume of the voice assistant separately), while not understanding or addressing your particular problem (not possible to adjust the voice assistant volume at all).

Maybe they should all be replaced by an AI, because it's a lot like talking to an AI. "Help, my speaker is on fire!" Ans: "Sorry, the Sonos app is not currently supported on Amazon Fire devices."

E

EluderAuthor

Trending Lyricist I

See, this is why people have so little respect for the quality of tech support these days. They answered your question with a boilerplate fact (Sonos doesn't support adjusting the volume of the voice assistant separately), while not understanding or addressing your particular problem (not possible to adjust the voice assistant volume at all).

Maybe they should all be replaced by an AI, because it's a lot like talking to an AI. "Help, my speaker is on fire!" Ans: "Sorry, the Sonos app is not currently supported on Amazon Fire devices."

Maybe I miswrote it, but no, he said the volume CANNOT be adjusted on the voice assistant, not that it can't be adjusted independent of the speaker volume. This means that there is only one volume for the voice assistant on the Sonos; if his response is wrong, well that's a whole other story.

R

Ron in Australia

Trending Lyricist I

I have 2 x Sonos Ones Gen 2 configured in stereo. Sound quality is excellent. Response to Google Assistant commands however is terrible. I have other Google Assistant devices around my home which respond to commands first time everytime. Is there a known problem here which is being investigated? Maybe a software update in the very near future? Any advice would be welcomed please....

D

darragh.nugent

Lyricist I

I have the same issue as Ron. I have 2 x Sonos Ones Gen 2’s in different rooms. One wireless and one Ethernet. Both respond to Google Assistant commands perhaps just 30-40% of the time. I have a Google Nest Hub Max which response 100% of the time and also quicker to respond to Sonos (when Sonos decides to work)… I am very disappointed. I might have to standardize on Google HW going forward if this is not resolved. I am based in Ireland with 250Mb down and 25Mb up Internet connection.

D

Datanasoff

Lyricist I

Same issue here. Bought Sonos One with the idea to replace GH mini. Sound is great, but Google assistant implementation is a disaster. It responds not more than 30% of the time. OK, I'm not a native speaker, but I have one GH and one GH mini and never had issues with them. They respond almost 100% of the time. I don't think it is a hardware issue with the microphones, but it is something related to software. Although I'm very happy with Sonos One as a speaker this issue is a dealbraker for me. Was planing to completely change GH speakers with Sonos, but this won't happen if they don't fix GA implementation.

E

esalomo

Lyricist II

+1 same here - must have GA volume control

C

Custom-build

Contributor I

I also had similar issues with GA on my one. It seems the consensus is sonos's integration of GA is just really poor and they have no intention of resolving these issues. I believe they are currently suing Google over some patents so this could have something to do with it. In the end I just sold the sonos and bought a Google home max.

The whole situation was quite frustrating because the sonos one really doesn't perform the features it claims to. I would strongly recommend that people who buy this product to use it in conjunction with GA, look elsewhere as you will be disappointed.

Daniel.

Sign up

Login to the community