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Contributor I
December 22, 2019

Google Assistant on Sonos is a joke

  • December 22, 2019
  • 26 replies
  • 3065 views

Is it really that bad?  Because at this point, it feels that bad.

I have a stereo pair of sonos ones (the main speaker being the second gen, the other 1st) and a sonos move.

I have no other google speakers in the house and to lessen any confusion from my Google assistants part, I even disengaged it on my phone.

I have problems nearly 100% of the time with google.  Simple commands such as, "pause," "play some music", or "skip this song" or mainly everything music related I get a constant,

"Sorry, something went wrong, when you're ready, give it another try."

 

Or, my favorite one is,

"Sorry, I can't do that here, but you can ask me to play it on one of your other devices."

This happens all the time.  If it does work, it's usually on the second or third try, and by then I'm so frustrated I wish I never invested in these speakers. 

Spotify is my main squeeze, but anything streaming related seems to be a nightmare.  I've tried rebooting google assistant but nothing works and now I feel like I have some serious buyers remorse.  These speakers are very expensive and sound great, but I have nothing but frustration with the simplest of music tasks.

 

I've looked at the forums and overall it seems like it's a mess for google assistant all around, but if anyone has found out anything I havent yet it would be helpful!

 

 

 

 

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26 replies

Sjoop1985
April 26, 2020

@106rallye don't forget that GA on Sonos seems to be dumb as soup compared to GA on Google Home, judging by its response to simple questions, as we discussed on the Dutch community.

So yeah, with that and the features like Voice Match that are lacking, GA on Sonos is underwhelming. No doubt some of this is per Google's demands, but it makes you wonder why other speaker manufacturers have been able to integrate GA more successfully.

 

You do know that your Sonos speakers can now be set up as the “default speaker” for any Google Assistant device, right?  Best of both worlds. 

This works fine in rooms where I have a Home mini and a Sonos speaker without voice capabilities, but in rooms where I have Ones, or a Beam I shouldn't need to have an additional device to make GA work well. And still, choosing Sonos as a default speaker will not have GA answer questions on that speaker, only media output will be directed there - it's just not the same experience.

Life is what happens to you while you're busy making other plans (John Lennon) --- Living room: Arc, Sub, 2x One - Kitchen: One - Bedroom: Play 3 - Office: Beam - Bathroom: Play 1
Lyricist I
May 1, 2020

I really wish I hadn’t wasted my money on this, given how frustrating it is. I bought it purely for a better GA speaker, it is a speaker, but GA on it is too painful...

Lyricist II
November 18, 2020

Has anyone found any improvement over the last few months? I've just switched my kitchen speaker from a Google Home Mini to a Sonos One Gen 2 - and the difference between Google Assistant responsiveness is insane. I basically have to yell at the Sonos One, and it still only works half the time…

For some reason it never has a problem with "Hey Google"? 

Lyricist I
November 18, 2020

I feel that there has been a big improvement in mine, could be since I have it, and all other devices in my home, a static email address. However, I also find its picking up my voice better. Either that or I got used to asking less of it 😂.

JamesDan
Prominent Collaborator I
November 18, 2020

Has anyone found any improvement over the last few months? I've just switched my kitchen speaker from a Google Home Mini to a Sonos One Gen 2 - and the difference between Google Assistant responsiveness is insane. I basically have to yell at the Sonos One, and it still only works half the time…

For some reason it never has a problem with "Hey Google"? 

Nope, same problem with mine as well. Barely works.

What happens mostly is that the speaker hears the wake word but then doesn’t respond to any commands. And this isn’t the only issue.

There’s no separate alarm volume, so when you have music playing at 30% volume at night, the alarm sounds at that same volume. No shuffling of music. No Chromecast support but of course AirPlay 2 is supported which is no good for anyone without an iPhone. The Assistant on Sonos is slow and unresponsive and rarely works even a bit.

Many smaller features don’t work either, such as no voice ducking when using a Nest Mini with a Sonos speaker, an annoying confirmation after turning lights on and off etc. Many users have been complaining about Google Assistant support on this forum without any luck. Sonos doesn’t seem to care.

Trending Lyricist I
November 19, 2020

You put a Google Nest on top of a Sonos, then you have a working assistant and Sonos sound. 

JamesDan
Prominent Collaborator I
November 19, 2020

You put a Google Nest on top of a Sonos, then you have a working assistant and Sonos sound. 

I tried this out long ago. But no voice ducking. Meaning if the Sonos is playing music at 60% volume and you try to speak to Google Nest, the volume on Sonos will not duck while Assistant is listening.

Which results in you having to shout at the speaker.

Trending Lyricist I
November 19, 2020

Well. My main problem is listening to music at 3pct volume and have GA shouting at me. 

Sonos and GA/Alexa is merely a proof of concept.

The second Google/Amazon/Apple make a replacement to the connect:amp I will have a handful of Sonos devices for sale.

Lyricist I
December 16, 2020

In my surround setup I switched from a Beam to a Sonos Arc. The performance of the Google Assistant after the switch is very bad. Most of the time I have to yell for the GA to respond. 
when I have success with “Hey Google” the sound bar doesn’t respond to a simple command 80% of the time. The light on the soundbar stays on (listening mode) but doesn’t respond after that at all. 
Sonos support told me they see a slow response to the cloud but all suggestions doesn’t seem to work. 

Trending Lyricist I
December 18, 2020

Google Assistant on Google is a horse, Google Assistant, or Alexa, on Sonos is a donkey.

Kind of the same, but not really.

And it is futile to discuss the differences.