Contributor I

google assistant on beam does not function

Forum|Forum|5 years ago
May 1, 2021
18 replies
404 views

I'm not sure if other assistant enabled devices have this issue, but the Google assistant on the beam has become pretty useless.

I've set the default speaker for the beam to be the beam itself, but I still have to say what room/speaker I want the music to play on.

If I ask to skip the song, or change the volume, I get the response "something went wrong".

Even with voice match and Spotify premium, getting a playlist or most music to play only work about 40% of the time.

The only way to make things work is to use some other Google home device to handle commands and set the beam as a default speaker.

Does anyone else find the beams assistant integration lacking? Is there a fix?

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Lorenzo.V

Lyricist III

well the point is that if I ask for “actions” to be done to my GA through SonosBeam, I don’t even get any answer. it is happening very often. it seems Sonos could not recognize the command “OK Google” whilst on the other hand IF I give same command to Google Mini “he” replys with no issues at all.

i.e. this morning I gave command to “run iRobot”… no answer. I asked for it twice … no answer. i was so pist that I moved to another room where GA is and….it worked.

btw, I checked the GA-MyActivity and it seems that out of My 3 request to Sonos where I asked to run “iRobot” GA only recorded 1, wrongly.

Volume of my voice was high (my neighbour might have heard me shouting at Sonos too :))

The weird thing is that till a month ago it was properly working, system very reactive… than something happend and now it’s a hell :(

Xander P

Retired Sonos Staff

Understood @Lorenzo.V, and there have been no changes in the setup or positioning of the Beam at all? Are you having issues with all commands given to the Beam, or is it restricted to certain actions?

It’s also worth keeping in mind that there are some differences in functionality between native Google devices, and third-party devices such as Sonos which can have Google Assistant on them, however if the action was working before, and the Beam is not hearing the commands correctly, then we’ll want to try some further troubleshooting on our side.

I’d recommend reaching out to our Support Team via live chat or phone call to perform some live troubleshooting - let us know how you get on :)

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Lorenzo.V

Lyricist III

No changes done. same position same settings.
always been working fine. I was really happy about it !

all troubles started a montha go: GA & volume (regarding volume issue, may it be linked to different settings at software level...or else ?)

I ‘ll get in touch with Support Team and see what comes.

thx btw.

Xander P

Retired Sonos Staff

Understood - let us know how you get on with the support team @Lorenzo.V.

Regarding the volume change, is this affecting all sources? I’ve noticed on my Beam that with for example the YouTube app on my TV, I can have the volume at around 10 and have no trouble hearing, while for other sources such as Netflix I need the volume to be at least 20 - this is related more to the signal being provided by the app than anything on Sonos side. If you’ve noticed a decrease in volume across all sources, however, then certainly something to bring up when you get in touch.

I did a bit more digging regarding the iRobot skill, and it looks like people have had trouble with using this via Google Assistant on Sonos devices before, while it may work via Alexa with no issue - if it was previously working, then their team may have made some changes to how the skill is integrated, and it might be worth reaching out to their support team directly regarding this :)

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Lorenzo.V

Lyricist III

“volume issue” → unfortunately yes. I noticed that it is not due to signal … Support team has just suggested to reboot the Beam and restore the factory settings….
“iRobot issue” → it was an example. the issue is about everything I ask for...

Xander P

Retired Sonos Staff

Got it, I’d also recommend when performing the Factory Reset on the Beam, that you fully remove it from the Google Home settings (Profile > Assistant Settings > Devices > Beam > Unlink Beam) before setting it back up.

If there’s no improvement however, then I’d recommend getting back in touch with the support team for further investigation, as they have more troubleshooting tools available than we do on the community :)

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Lorenzo.V

Lyricist III

sure. Thank you !

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Lorenzo.V

Lyricist III

Dear Xander P,

I got in touch with support team. Unfortunately none of the solutions they provided has solved the issue. Sonos is not any more able to understand (“there might have been an error with Sonos” is what I keep listening from the Sonos Beam).

The system need to get an update and currently there is no updates available.

I think I will ask for a refund.

For you to know this is all actions I have been told to do ...and I did them all. spent one day:

unistall&install back Sonos App
Remove Google Assistant from all rooms in the Sonos app
In the Assistant app, unlink the Sonos account.
Start Google Assistant setup again from the Sonos app,
Removed Access of “Sonos Google Assistant Built-in speaker” directly from the web and went back to the Sonos app and added Google Assistant again
Fabric reset of Sonos Beam
wi-fi network switch off

a 50euro google mini works perfectly

the 500€ Sonos Beam does not work anymore (after one year only from the purchase date)

I am so upset!

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