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Aibekch
Contributor I
Oct 19, 2023 2:01 AM UTC
Answered

Google Assistant not working properly

When I ask “Hey google play abc on Youtube Music” it replies “Sure playing abc on YT music” but then puts on a completely different song. Sometimes it will get the artist or album right, but never the song.

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Corry P
Corry PAnswer
Sonos Staff
Oct 23, 2023 2:23 PM UTC

Hi @Aibekch 

Understood. I was unable to reproduce the issue in my own testing with my YouTube Premium account - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Please note, however, that I had to install Google Assistant to test - it may be worth removing Google Assistant from your speaker(s) and adding it again before calling in. You can do so by going to Settings » Services & Voice » Google Assistant » [Room Name] » Remove the Google Assistant. If you have it installed in multiple Sonos rooms, I recommend removing it from all of them before restoring. After removing Google Assistant from your speaker(s) and before reinstalling, please unlink your Sonos account from Google in Google’s Home app. Google Home » Settings » Works With Google » Sonos » Unlink Account.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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3 replies

Corry P
Corry P
Sonos Staff
Oct 20, 2023 8:41 AM UTC

Hi @Aibekch 

Welcome to the Sonos Community!

Do you have a subscription for YouTube or YouTube Music? If not, I suspect this is expected behaviour - often, services do not allow playback of specified tracks unless you are a paid-up member. My colleague was able to reproduce your results with Google Assistant and YouTube Music Free.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    AibekchAuthor
    Contributor I
    Oct 23, 2023 1:34 PM UTC

    Hi @Corry P!

    The whole problem is that I do have a paid subscription and checked on my sonos app if it is correctly logged in. And it shows that it is logged in. Thus the frustration.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Oct 23, 2023 2:23 PM UTC

    Hi @Aibekch 

    Understood. I was unable to reproduce the issue in my own testing with my YouTube Premium account - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    Please note, however, that I had to install Google Assistant to test - it may be worth removing Google Assistant from your speaker(s) and adding it again before calling in. You can do so by going to Settings » Services & Voice » Google Assistant » [Room Name] » Remove the Google Assistant. If you have it installed in multiple Sonos rooms, I recommend removing it from all of them before restoring. After removing Google Assistant from your speaker(s) and before reinstalling, please unlink your Sonos account from Google in Google’s Home app. Google Home » Settings » Works With Google » Sonos » Unlink Account.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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