Google Assistant not always responding and timer not stopping

Forum|Forum|7 years ago
July 22, 2019
32 replies
3214 views

Hi all

I have recently been experiencing problems with my Sonos One with GA. Everything was working fine until around a couple of weeks ago when Google does not always respond when saying "Hey Google" or "Okay Google", even when the chime sounds. The problem appears to have been getting worse. Also recently, when setting timers (say for cooking etc.) when the time is up and we tell Google to "stop the timer" or "cancel timer" etc., it stops for a bit but then starts beeping after a few seconds. As you can imagine this can be infuriating and the only way to stop it has been to switch off the Sonos from the mains.

All in all, i.e. general responsiveness of the Sonos to GA commands seems to be fairly laggy when compared to our Google Home minis which are a lot more snappy and responsive. I'm wondering whether these are just teething issues which Sonos is working through and whether anyone else has experienced patchy performance?

Thanks

TT

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Show previous replies

M

maketheface

Lyricist II

For me to get my sonos to work with google again I had to pause the Voice & Audio Activity within googles activity controls, I know seem to get a response

G

Gialloblu

Lyricist III

For me to get my sonos to work with google again I had to pause the Voice & Audio Activity within googles activity controls, I know seem to get a response

yeah someone figured it out, when you disable the activity controls it works again! didn't check when you turn it back on..

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