Google Assistant - No Devices Found

The mDNS services is allowed. The devices are on the same layer 2 segment.

Diagnostic 1971151405.

Thanks for sending in the report. I don't see any errors or information in the report which would explain this issue. I think it would be best to continue troubleshooting this live with our phone team. Please give us a call, our number and hours are found here.

Yes, single google home.
English (used to have French too, but removed it to try to get this working)
Country: Canada
I have several switches and routers and a Cisco wireless network.
No premium music subscriptions at all.
Yes, I have tried adding the voice assistant from the room settings - same issue.
yes, I have tried unlinking and then re-linking Sonos from Google Home.

You shouldn't link from within the Google Home app directly, unlink it and start from within the Sonos app.
Make sure you have the Google assistant app as well, not just the Home app.

If you link it from the Google app first, trying to set it up with the Sonos app will result in "No devices found"

You shouldn't link from within the Google Home app directly, unlink it and start from within the Sonos app.
Make sure you have the Google assistant app as well, not just the Home app.

If you link it from the Google app first, trying to set it up with the Sonos app will result in "No devices found"

I didn't link from Google Home (only unlinked). The Link happens from Sonos (which transfers to Google Assistant and asks for my Sonos credentials). Even after the failed attempt, the Sonos is linked in Google Home.

I have a similar issue. I connected google assistant to Sonos and it connected and worked fine for the first day. I was then experiencing issues so I thought - I’ll disconnect and try and set up again. I removed google assistant and now I can find no way to reconnect.

I have gone through the exact same procedure I did the first time (more tab -> voice services -> google assistant -> select room -> add). Google looks for devices but finds nothing, however the devices I added are still in the google assistant app and there is no way to remove them. All I can do is unlink from google assistant but this does nothing. When I try and reconnect with google assistant again it relinks Sonos but finds no new devices.

My assumption is what is happening here is google is finding no NEW devices, so it never links back to the Sonos app to tell it it’s been linked successfully. So the device is enabled and added on google assistant (I can control it from the assistant app, turn it on/off, play music, change volume) but the voice light is not active on the device and when I say ‘hey google’ nothing happens.

I think Sonos needs to find a way to detect whether a device as already been linked with google assistant and if the user is enabling it, then just enabling the voice service. I’m sure it’s more complex than that though..

Hi

If you open the 'Sonos App>Settings>Room Settings>[Your Sonos Device]>Change Voice Service', do you have the option to select Google Assistant?

I do, and I get through to the Google Assistant app, and it looks for new devices and it says no devices found. My device is still shown in the google assistant app though and I can still control the device from there, but the voice service isn’t active so saying ‘hey google’ does nothing.

I do, and I get through to the Google Assistant app, and it looks for new devices and it says no devices found. My device is still shown in the google assistant app though and I can still control the device from there, but the voice service isn’t active so saying ‘hey google’ does nothing.
Hmmm, have you tried opening the Google App>Settings>Home>[Select the Group containing your Sonos devices] then select your Sonos device and select 'Unlink Sonos'?

It seem s so disappointing that Sonos can't figure this stuff out. To say it's released in Canada ( couple months after US release) and then for so many users having so many issues. I guess the long awaited 18 months was not long enough for them to figure this out with Google. I too like others suffer from it showing in GH but you go and ask it to play something and Google doesn't recognize it.
Troubleshooting notes or suggestions are terrible as none of it works. One suggestion is to look in the sonos App and room setting and look for Google Assistant- Well it does not show there. IT does not say if this is for all models of Sonos to see it or is it just for Sonos One /other newer models.
I am certainly glad I have not been investing more in to their hardware.
VERY DISAPPOINTING like the last several releases of new speaker quality. What happened, you were once my pride and joy of an audio system. It seems you went to focusing on paying high end people to be in your ads and not focusing on where the industry is today. The pass is the pass and your company can only suffer if your not paying attention or staying up to date to the world of devices today.