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mikegl
Contributor I
December 29, 2019
Question

Google Assistant Issues

  • December 29, 2019
  • 12 replies
  • 952 views

I have the Google assistant app loaded and it recognizes the Sonos One speaker and the microphone is activated but The Google assistant does not respond to commands. 
Is it possible the Sonos is defective or is it just user error?

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    Custom-build
    Contributor I
    December 31, 2019

    I had checked that alright and no, it's not registering that I have said anything. 

    LiamF
    Lyricist I
    December 31, 2019

    I also have this issue and it’s frustrating to the point that I'm thinking of returning my speakers.

    The speaker (Sonos One) lights up and makes the noise when I say “Hey Google”, it then listens to the command but does nothing. Commands such as “Hey Google, Stop” or “Hey Google, play X song/radio” “Turn it Up/Down” are so hit and miss if they work or not. Turning the mic off an on again seems to improve it’s success rate but then becomes rubbish again straight away.

    It’s in the exact same spot as my google home mini was but the assistant on the Sonos is so poor in comparison. I checked the activity log as instructed in a post above and it is mostly registering as “Unknown voice command”. Sometimes it registers correctly but still doesn’t complete the command.

    A final point is that on the google home mini, if I request for a song to play on spotify, it not only plays the song but also starts spotify radio, playing a playlist of similar songs. once it has finished. On the Sonos, it just plays the one song and then stops which is a shame as this was a really nice feature on the google mini.

     

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