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MichaelDennisMitchell
Contributor I
September 7, 2020

Google Assistant completely useless now

  • September 7, 2020
  • 37 replies
  • 4205 views

So over the last year Google Assistance on sonos (regarding spotify in particular) has been pretty buggy.. now it's completely useless. 

The response to any/every question I ask now, mainly regarding spotify, is "I'm sorry, I dont know how to help with that" 

I have 3 other google devices, if I ask them to play spotify on the sonos, no problem, works perfectly. 

Any way to fix this? Pretty frustrating that the $50 google speaker works flawlessly compared to this $600+ speaker

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    37 replies

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    106rallye
    106rallye
    February 11, 2022

    On my system the experience is GA is much better. Does GA work 100%? No, but it does swiftly turn my lights on or off, and it does play another song after the song I started from Spotify.

    nsbanuelos11
    Lyricist I
    April 3, 2022

    The amount of support I see from Sonos on this issue makes me wanna go back to Bose. Can we get a little help out here?

      rbrown
      Collaborator II
      April 4, 2022

      Just coming back to my reply a month ago, I had no choice but to switch back to Alexa.

       

      It really annoys me that I’m forced to, since I am a YTMusic sub, and since Alexa won’t allow me to use YTMusic I can use no voice commands for music - a pretty critical feature of a Sonos Speaker wouldn’t you say Sonos?!

      I have left GA on one device only in my garage, the rest Alexa for day to day routines.

      GA if I ask it to do anything, whether that be tell me the weather, play a song, turn a light on, it takes 5 seconds just to reply to me - of course in that time I have no idea if it actually heard me unless I check the flashing light first.

       

      Terrible, unusable, thanks Sonos.

      106rallye
      106rallye
      April 4, 2022

      Sonos’ advice is to contact Google, but you could try Sonos first if to rule out it’s a networking problem on you side. Try uninstalling and reinstalling GA first.

      ouideer
      Contributor I
      August 17, 2023

      Same on Sonos One.

      - Hey Google, play NTS radio
      - Playing a Spotify playlist called “Good stuff heard on NTS radio”
      … There was an issue reaching Spotify Premium

      (I do have Spotify Premium connected too, it plays just fine from the app)


      - Hey Google, Why does the Google Assistant implementation on Sonos One suck so much?
      - The definition of implementation is….

       

      Steerpike
      Trending Lyricist I
      August 31, 2023

      So many issues with GA and Roam, one of the most puzzling is when I ask GA using Roam to play something and it responds on the Roam that Sonos Roam isn’t available right now. This is using the same command on Roam that worked the day before and works the day after.

      Harold VIC
      Lyricist I
      October 8, 2023

      Hola, tengo un problema muy estresante con el GA,  compré una Sonos Beam para escuchar música y cambiar mi pequeño parlante de Google, pero simplemente no funciona con Spotify ni con Apple Music. Desde la Sonos beam, el asistente es completamente inútil para reproducir música y cualquier contenido multimedia. Es muy frustrante escuchar al asistente darme instrucciones de cómo debo pedir la música, “ para reproducir contenido multimedia di por ejemplo : reproducir música pop …. “ lo insólito es que el Nest mini que es muchísimo más barato funciona 1000 veces mejor con el GA. Es mi única queja, deberían hacer algo porque la experiencia de uso se cae a pedazos con ese detalle.

      Si alguien aquí lee esto y encontró una solución, favor su apoyo.

      Gracias !!!

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