Google Assistant completely useless now

I don’t agree either - I have a google nest in the other room works perfectly including controlling my Sonos in that room. Leads me to believe Sonos issue not google otherwise it would be consistent across devices 

I could not agree more!  I have the exact same issues.  I get the “Something went wrong, when you are ready give it another try.”  “X is not available right now” and my personal favorite, “I can’t play that hear but you can try it on another device!”  Seriously, my Sonos speaker can’t play music but another device is an option.  The Sonos interaction with the Google API is horrible.  This needs to be a priority.  It makes me wonder if anyone who actually works at Sonos even uses the product.

I have the same issues and would like to see a fix asap. My Sonos Move is not working as intended right now when it comes to the integrated Google assistant. Thank you.

I don’t agree with Sonos as well. I had the old Sonos Play 1 and upgraded to Sonos One mainly for the voice control. I also have google mini for years and have no problems with basic command “hey google, how’s today weather” Now upgraded to Sonos One and ask for the same command but Sonos voice assistant said sorry, I don’t understand. Sonos should step up to investigate what’s wrong on their end instead of telling me to get Google support. Totally disappointed on this upgrade! 
 

Just been reading through this thread and I cannot agree more with fellow Sonos users. The Google Assistant integration with Sonos Arc is appalling. I upgraded from Sonos Beam to Arc & in terms of Google Assistant support the Beam was FAR superior. This leads me to think it has something to do with the mic on the Arc. Is its positioning different? Is it as sensitive? Are the hardware/software interactions different?

This definitely needs looking at properly, I’ve been through all the standard fixes that either make no difference or seem to work for a limited time. The main frustration I have is that it’s intermittent with no pattern in terms of time of day/type of voice command/other devices using WiFi etc…

Wits end with it here.

While I agree that GA on Sonos has some annoying issues that have persisted since it was first introduced, some of the issues in this thread are probably just routine failure to hear correctly, or routine variability with GA in general (Google’s fault, not Sonos-specific). I have other Google Home and Google Assistant speakers, and also a bunch of Echo Dots and other Alexa-enabled devices to compare to, and they encounter issues often enough that I’ve developed reduced expectations of consistent reliability.

All my Google Home and Google Assistant speakers (and Alexa on the Echo Dots too!) occasionally start misunderstanding a routine phrase that I’ve used for ages for no apparent reason - and then return to normal operation days/weeks/months later, again for no apparent reason. Not the fault of Sonos in most cases, although I have encountered some such instances that seemed to be Sonos-specific, for example when GA on Sonos would suddenly refuse to recognize the Stop command for a day or two.

As for specific commands that are failing, I can say “Hey Google, how’s today weather” to my Sonos One pair, and it works fine. If it doesn’t work for you, possibly it’s not hearing you correctly due to speaker placement or ambient noise. You might want to check the activity log and see what Google is actually hearing.

This is what frustrates me! Google activity indicates the correct verbal instruction but Sonos just don’t recognize and said I don’t understand. I have google assistant in another room (no Sonos one) and have no issues with the same verbal instruction. 

Google Assistant on Sonos has never worked for me. Basic queries like “What’s the time?” usually work, but as soon as you want to play music, the speaker starts ignoring you completely.

And combined with constant messages like not being able to reach the internet even though streaming music through that speaker works just fine using the Sonos app and the speaker is using a wired connection to the router, or “I can’t do that here, but you can ask me to play it on one of your other devices”, it makes Google Assistant on Sonos completely unusable.

Not to mention other quirks like no volume ducking when speaking to another device in the same room, no separate alarm volume, many services like Apple Music not working, ...

And since this mess has been going on from the get go, I doubt very much that this will ever be resolved.

Google Assistant seems to be working fine with me. Can control all 300 Zigbee devices in my home without issue. The only thing that won't work is control of Netflix. All other streaming services work. There are a lot of small bugs though. For example, it'll respond "turning off lights" when turning them on or vice versa.

Mine is brutal.  I had to turn on the chirp so I knew it heard my wake command.   Then it just seems to do what it wants.    I asked it a math question last night and it started playing music!   Half the time I have to say okay Google 3 or 4 times.   I hate it.   My google mini works 100X better than this garbage.