Google Assistant cannot find Sonos Move

3 replies
239 views
Translate All

I have tried multiple times to setup google assistant on my new Sonos Move. I am able to do this on my Sonos One SL,but the google app cannot find the move.

Any suggestions how to fix this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

Hi Ken,
We have a Virgin Media router (service provider supplied) and no other WiFi access points on the network. The router is dual band.

I would perhaps try a reboot of the VM router first and then reboot the Move …and once they settle back down, try installing the Google assistant again. The Sonos App should open the Google Assistant App and scan/find the Move device for you to add to your Home/Room.

Ken_Griffiths

What router do you have? Any other WiFi access points on the network?
Which WiFi connection/band is the Move connected to?

Translate

P

P.HaganAuthor

Contributor I

Hi Ken,
We have a Virgin Media router (service provider supplied) and no other WiFi access points on the network. The router is dual band.

Translate

Ken_GriffithsAnswer

Hi Ken,
We have a Virgin Media router (service provider supplied) and no other WiFi access points on the network. The router is dual band.

I would perhaps try a reboot of the VM router first and then reboot the Move …and once they settle back down, try installing the Google assistant again. The Sonos App should open the Google Assistant App and scan/find the Move device for you to add to your Home/Room.

Translate

Sign up

Login to the community