Headliner I

Delayed responses from Google Assistant

Forum|Forum|7 years ago
May 19, 2019
14 replies
3556 views

I've only been using Google Assistant on Sonos for a couple of days, but I'm noticing that there's a frequent and variable response delay. Often why I say "Hey Google" plus a command to do something, like turn on a light or play some music, there's a delay of up to 10 seconds before it responds. Other times the same command will respond quickly, similar to the speed I'm accustomed to with my Google Home speakers or with Alexa. This delay is unpredictable but happens quite often. There was no similar delay with Alexa on the Sonos One, and the speaker has a good WiFi connection.

There is one common pattern to the delay: normally the white LED on top of the Sonos One brightens as soon as I say "Hey Google", stays bright while I speak the following command, blinks for a second or two after I finish speaking as the command is being processed, then then action happens while Google Assistant speaks the response. When there is a delay, the white LED stays bright when I finish speaking and doesn't begin to blink. It can stay that way for 5-10 seconds - then it begins to blink and the action happens at normal speed.

So what's going on here? Has GA somehow failed to recognize that I have finished speaking and is waiting to see if I have more to say? That never happens on Google Home. Or is the Sonos One waiting on a Google server to respond?

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DanielCCM

Trending Lyricist I

I'm having the same issue.. Hey Google, do x command.... 10 second wait then it does it... Using a Beam wired to Ethernet.. so no wifi issues there…

Ideas?

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Doug AmesAuthor

Headliner I

Using a Beam wired to Ethernet.. so no wifi issues there

I really think WiFi as an explanation is a red herring on this one. The symptoms suggest that the problem is between Sonos and Google somehow. Like there’s a sudden bottleneck that causes a delay in processing, or Google is busy momentarily and de-prioritizes Sonos GA. But it could be some software quirk in the Sonos firmware too.

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DanielCCM

Trending Lyricist I

Using a Beam wired to Ethernet.. so no wifi issues there

I really think WiFi as an explanation is a red herring on this one. The symptoms suggest that the problem is between Sonos and Google somehow. Like there’s a sudden bottleneck that causes a delay in processing, or Google is busy momentarily and de-prioritizes Sonos GA. But it could be some software quirk in the Sonos firmware too.

Busy temporarily 24/7 ever since I configured it... Lol! The Google Homes answer immediately... 😅

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Donks

Contributor I

Hi

My recent purchase has been a bit of a nightmare. Over 3hrs on the phone to Sonos Australia and multiple emails. The speaker is finally working to a degree with google assistant. The delay from the command to any response is 25 seconds which is one reason why things were so hard to get going, even when on the phone to sonos, as more commands were said to the speaker, unaware of the long delay. I then get an announcement “it appears something went wrong, try in a few seconds”. Then the speaker starts my request, sometimes. Sometimes the announcement is “Mmmmm looks like there is a glitch, try in a few seconds”. Sometimes my request will be played, I wonder why Sonos put google assistant into a speaker when it will not do all the normal google assistant things like I can ask through my phone or tablet. Like hey google, whats the weather tomorrow. With such voice technology now a day, you would think these companies (Alexa and google) would make something where you could change the name of the device so you had no conflict with other devices. My tablet and phone responds to my commands if on. In a way I’m feeling I would have been better off without the additional sonos .

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