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Lefty777
Contributor I
December 26, 2019
Answered

Cannot add google assistant anymore

  • December 26, 2019
  • 22 replies
  • 24351 views

I have tried to add Google Assistant to my Sonos One’s, but it gets stuck trying to link the account in the mobile ios app.  I used to be able to set it up easily, but it is no longer the case.  I switched to Alexa for a time, but I would now like to go back to using google on my Sonos speakers. It appears the Sonos app will no longer directly communicate with the Google assistant app when trying to set up the voice assistant.  It will link over to the app store to open the app, but never affects any change to the google assistant app when you open it.  Meanwhile, the sonos app gets stuck in an endless loop waiting for authorization and finally times out and gives an error message: “There was a problem adding Google Assistant” with an option to “Try again”.  I can link the Sonos speakers directly in the Google Assistant app, but Sonos does not seem to recognize it.  I have tried every combination of work arounds I can think of, linking and unlinking, but it currently will not add.  I read another discussion, which stated that unlinking all music accounts would help, but it made no difference.  Another discussion stated it may be ios 13 changes, which makes sense to me.  I did not see any resolution for the issue though.  I tried using the windows controller app, but it does not seem to be able to have the functionality to add GA.  I do not have any Android mobile devices.  Has anyone else had this problem.  Does anyone know how to resolve this?

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      Best answer by Lefty777

      I got it to work finally!  If you copy the linking address from Safari and change it, it works. 

      This was a solution on another discussion:

       

      Copy the URL from safari and edit it somewhere else.

      If you have it like this:

      https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

       

      Change it to: 

      googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

       

      Replace XXXXX with whatever the numbers/letters you have on your end.

      22 replies

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      User654754_1
      Contributor I
      January 1, 2021

      For me the solution was to use my wife’s phone and google account to register the Sonos with Google Assistant. It allowed me to then still login with my Sonos Account. When I tried my own Google Account it wouldn’t let me proceed. 
       

      These two speakers already had google assistant at one point but randomly lost connection to google assistant one day without any discernible cause. I tried for months to get them connected back to Google Assistant with no success. Finally when I tried from my wife’s phone and google account it let me do it! 

      I used my daughter’s iPhone (11). It didn’t work on my company iPhone X. Could be security settings. I don’t know. Used my own Google account  on my daughter’s phone. Smooth install. 

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