Contributor I

Answered

Cannot add google assistant anymore

Forum|Forum|6 years ago
December 26, 2019
22 replies
24351 views

I have tried to add Google Assistant to my Sonos One’s, but it gets stuck trying to link the account in the mobile ios app. I used to be able to set it up easily, but it is no longer the case. I switched to Alexa for a time, but I would now like to go back to using google on my Sonos speakers. It appears the Sonos app will no longer directly communicate with the Google assistant app when trying to set up the voice assistant. It will link over to the app store to open the app, but never affects any change to the google assistant app when you open it. Meanwhile, the sonos app gets stuck in an endless loop waiting for authorization and finally times out and gives an error message: “There was a problem adding Google Assistant” with an option to “Try again”. I can link the Sonos speakers directly in the Google Assistant app, but Sonos does not seem to recognize it. I have tried every combination of work arounds I can think of, linking and unlinking, but it currently will not add. I read another discussion, which stated that unlinking all music accounts would help, but it made no difference. Another discussion stated it may be ios 13 changes, which makes sense to me. I did not see any resolution for the issue though. I tried using the windows controller app, but it does not seem to be able to have the functionality to add GA. I do not have any Android mobile devices. Has anyone else had this problem. Does anyone know how to resolve this?

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Best answer by Lefty777

I got it to work finally! If you copy the linking address from Safari and change it, it works.

This was a solution on another discussion:

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Ken_Griffiths

Try uninstalling and reinstalling the Google Assistant App on your mobile Controller device and after logging back into the Google Home, give it a try again through the Sonos App “Settings/Services/Voice”.

L

Lefty777Author

Contributor I

I tried doing that. I also tried using the Google Home App as well. Did not work. Thanks though.

L

Lefty777AuthorAnswer

Contributor I

I got it to work finally! If you copy the linking address from Safari and change it, it works.

This was a solution on another discussion:

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

R

roades1

Lyricist I

Hey There,

Having the same problem. Every time I click on “Go to Google Assistant app” it takes me to the app store instead of directly to the app. I’ve already downloaded the app so I would think it would go directly to the app and open it up.

Any help would be greatly appreciated.

C

cdpinker

Lyricist II

I got it to work finally! If you copy the linking address from Safari and change it, it works.

This was a solution on another discussion:

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

This worked for me, thanks! Brilliant detective skills there. It’s an impressive fail for Sonos to break the ability to set up Google Assistant right over the Christmas period 😂

A

AndersDenmark

Lyricist I

I got it to work finally! If you copy the linking address from Safari and change it, it works.

This was a solution on another discussion:

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

Thanks - very useful and work for me 👍

K

Kungsten

Lyricist III

Thanks! It now worked for me.

However, I got different XXXXX when connecting on my Iphone and Ipad (Iphone added XXXXX%26), and it was only the shorter XXXXX from the Ipad that worked.

M

mrtlumbra

Contributor I

Clear your browser's catche and cookies, that happened to me trying to link spotify and that worked, it may work that way too

D

dsdxp

Lyricist I

I got it to work finally! If you copy the linking address from Safari and change it, it works.

This was a solution on another discussion:

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

VERY helpful! Thanks!!!! This worked!

B

ben_jamin_s

Lyricist I

I got it to work finally! If you copy the linking address from Safari and change it, it works.

This was a solution on another discussion:

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

I’m shocked this bug popped up in a recent update of Sonos controller (QA?). But thank you for the tip!

I found it easiest to pre-copy the “good” url above to Notes, then replace the XXXXXX values with the numbers found in the “bad” url Sonos pushes into Safari, then copy/paste the new “good” url from Notes to Safari.

Note this has to be repeated for each speaker being activated with Google Assistant, even if “select all” was used to activate all at once. Which means repeated pasting of the good url into safari. BUT, it DOES work! Thank you again!

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