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Cielo Alto
Contributor I
Jun 13, 2020 8:55 AM UTC
Answered

Arc and Google Assistant

Hi, having just set up the Arc and a Gen 3 Sub, I thought I would add Google Assistant.

Unfortunately, when I get to the point, where it asks you to login to my Sonos account, it just say that my email address or password is incorrect!

I checked and double checked my Sonos account details, and I am inputting the correct details.

I have also uninstalled and reinstalled Google Assistant, but it still says my account details are incorrect.

Now what?

TIA

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Howie DubAnswer
Lyricist I
Jan 25, 2021 7:13 PM UTC

I was having the same problem with my Arc. Google Assistant couldn't find it. What worked for me was to unlink Sonos from Google Home and then relink it. It was able to find my Arc after that. Hope that helps.

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PSmart86
Trending Lyricist I
Jun 16, 2020 11:01 PM UTC

So I had installed the assistant app prior to adding voice. Was just showing that I get some indication of the arc being added but no voice assistant. 
 

everytime I get the s2 to try and add google assistant it keeps bringing me to the App Store page for the assistant app; regardless of the fact I’ve already got it installed. 
 

I think this link within the s2 app has got to be broken and might be why the process isn’t completing. 
 

anyone else have similar problems with being forced to the App Store?

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    david82
    david82
    Collaborator II
    Jun 16, 2020 11:29 PM UTC

    So I had installed the assistant app prior to adding voice. Was just showing that I get some indication of the arc being added but no voice assistant. 

     

    ok, just checking. :-)

     

     

    everytime I get the s2 to try and add google assistant it keeps bringing me to the App Store page for the assistant app; regardless of the fact I’ve already got it installed. 
     

    I think this link within the s2 app has got to be broken and might be why the process isn’t completing. 
     

     

    any chance the Assistant app isn’t up to date? as i noted, i’m not an iOS user so can’t test myself. this does look to be an issue that would warrant a support call.

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    PSmart86
    Trending Lyricist I
    Jun 16, 2020 11:33 PM UTC

    It’s Version 1.8.9604 of the google assistant iOS app, being the update that was released last week. 
     

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    Cielo AltoAuthor
    Contributor I
    Jun 17, 2020 10:54 AM UTC

    Well, it looks like a call to Sonos, as although I have google assistant setup on my phone, its still a no go. I have no trouble with using Alexa though, instead of.

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    Mp3 lover
    Lyricist I
    Oct 12, 2020 10:35 PM UTC

    I have the same problem. 
     

    Amazon Alexa was able to find my Sonos arc right away, so no issue here with network. Google Assist keeps looking for device and finds nothing, and ask me to try again later :/ 

    Using S2 app: 12.1

    Arc: 1.27.1.8-1.1 series A100 

    google assist: 1.9.7803

    iOS: 13.7

    iphone 11 Pro

     

    my feeling is this is a google problem, not sonos? 

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    Greg Gagne
    Lyricist III
    Dec 29, 2020 2:10 AM UTC

    Bueller?  Same problem here.

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    Howie DubAnswer
    Lyricist I
    Jan 25, 2021 7:13 PM UTC

    I was having the same problem with my Arc. Google Assistant couldn't find it. What worked for me was to unlink Sonos from Google Home and then relink it. It was able to find my Arc after that. Hope that helps.

    Translate
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