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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24722 Topics

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Brett S.Contributor I
posted in Home theater

Sonos audio sync issue

For the love of the sweet BABY JESUS, will you please fix the audio sync issues with Sonos products.  It is a known issue on every community board in the universe.  I spent $1500 for a Sonos Arc, 2 One SL’s and a Sub mini.  They are grouped together.  They are plugged into an ARC port on my VERY GOOD Sony Bravia XBR 55’ television and I use an Apple TV 4K (2022 Newest version).  That’s it!  One TV, One Apple TV and your speakers plugged into a great TV and the audio sync (video is faster than the audio) exists in varying degrees on every Apple TV app: Youtube TV, Netflix, HBO Max, Hulu, Disney Plus.  All of them have audio sync issues.  By the way, the TV audio sync adjuster in the Sonos App does ABSOLUTELY NOTHING.  It doesn’t change the sound sync at all.  It doesn’t work.If you’re not going to fix the problem, SAY SO!  That way, I can just return the entire system and try something else..Bose maybe?

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B
1 year ago
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De'ComriesContributor I
asked in Controllers and Music services

Arc & Sub sounds 'terrible' streaming music from NAS

I have my Arc and Sub connect to QNAP NAS with .aif music files but playback is terrible. On the same set-up movies sound great and streaming music from Sonos radio sounds good. Wondering if other people with similar set-ups have the same problem? 

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D
1 year ago
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JohinSwedenContributor I
asked in Controllers and Music services

BBC Radio on Sonos

I’m in Sweden. Currently I can hear BBC Radio on Tune-in, but the broadcast is interrupted now and again with a warning that broadcasting will end in 2023. I’ve been in touch with the BBC who tell me the following:The BBC uses several streaming technologies to deliver BBC Sounds. One of these is called Shoutcast which the BBC will stop using by mid-2023. We recommend that if you hear the message advising of the change, to follow the advice and get in contact with the manufacturer. It might be possible for the device to be updated to use another of stream technologies that we will continue to use (HLS and DASH).Shoutcast is an older streaming technology and many connected radio devices in the UK no longer use it for BBC streams. Ending support for Shoutcast will enable us to focus on HLS and DASH - the two most popular technologies currently used. As well as delivering better value, it will allow us to understand more on how our content is consumed. This forms part of our strategy for B

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J
1 year ago
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Devin HinesContributor I
asked in Components and Architectural

Gen 1 and Gen 2 Compatibility

I have a Sonos 5 and two 1’s that operate on the Sonos 1 App.  I just purchased the Arc soundbar.  Are they compatible to play TV and streaming audio?

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Ken_Griffiths
1 year ago
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RnbqContributor I
asked in Home theater

unable to connect to my account

Hello to everyone, I just got a playbar and connected to the TV and I works great. My problem is that I'm not able to connect to my account from the app. I can connect  well from the website but not from the app, meaning I can't use the services like napster or Spotify. It keeps saying that the email or password is incorrect and I don't understand why. I've tried changing it twice already but I still have the same problem. Any idea why ? Thanks a lot Romain

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R
1 year ago
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CooljackContributor II
posted in Speakers

Should , Sonos

Should Sonos make a computer speaker with subwoofer sound like 5.1 

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Airgetlam
1 year ago
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SwandyvContributor I
asked in Home theater

music

Music stops playing and goes back to tv sound for no reason

2
Jamie A
1 year ago
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CooljackContributor II
posted in Portable speakers

Bluetooth speaker

Sonos should make portable speaker with LED lights matching with the song with subwoofer 

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C
1 year ago
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OldersContributor I
asked in Portable speakers

Why does Microphone light randomly come on when device is powered off?

Question: Why does the microphone light on my Sonos Move sometimes come on all by itself (and then go off again) when the device is powered off?  Surely if the device is switched off, it should be OFF! The device is setup with the microphone on so that Auto Trueplay can work but no voice assistant is set up or enabled. This seems pretty suspect to me!!  Eavesdropping?! Attached is a photo showing the device powered off yet the microphone light on.  Shortly after taking the photo, without touching the device, the microphone light went out. This is not the first time I have witnessed this behaviour….  Any suggestions / explanations? Many thanks in advance!  

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O
1 year ago
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tomp1Contributor III
asked in Speakers

is there *any* way of using a smyfonisk picture frame as a de facto soundbar?

Hi, I’m pretty sure I know the answer to this already but just wanted to double check. I would love to be able to use a single symfonisk picture frame speaker as a normal TV speaker, playing out the audio from my freeeview box, fire stick etc.I don’t think it’s possible, is it. But is there any clever way at all?(my set up is that I have a projector and a sreen that comes down from the ceiling. All of my AV equipment - xbox, sky box, etc, is in a little fake fireplace thing directly beneath it and the symfonisk picture speaker would cover it all and conceal it absolutely perfectlty.)

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T
1 year ago
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Nelson MinarContributor I
posted in Advanced setups

A fix for Samba and Ubuntu 22.04 / 22.10

Several folks have noticed that their Samba server stopped serving files to their Sonos v1 Music Library after upgrading to Ubuntu 22.04. After a whole lot of tinkering I found a fix:add “unix extensions = no” to the global section in the smb.conf file. That’s needed in addition to enabling SMB or NTLM v1 protocol, something that’s been necessary for a couple of years now.I have a couple of links with more info and will post them as a reply.

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B
1 year ago
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Bill PContributor I
posted in Speakers

Age related hearing decline

Like many people my age (74), I have age related hearing decline mostly in high frequencies. I have Sonos one speakers, usually driven by an iPhone or iPad. I find that neither the Apple equalizer or the Sonos equalizer together make speech interpretable. Any suggestions?  Music is fine, but listening to speech on movies or TV is not.There is a large market out there of people in my situation. Are there any Sonos speaker said have more intense high frequencies?  So far, the cheap speakers in my television seem to work the best but I can only get the high frequencies so high. I've used PSAP (hearing aids you dispense yourself) and they all have adequate high frequencies. So I know it's physically possible. I hate to put on a hearing aid just to watch TV since I'm the only one watching. Any suggestions?

2
Stanley_4
1 year ago
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SergiomottContributor I
asked in Components and Architectural

compatibility sonos amp and sonos boost ?

I’ve just bought a sonos amp, i have a sonos boost already,are these two elements compatible or one replace the other ?thanks !

2
S
1 year ago
I
IanForContributor I
asked in Controllers and Music services

Albums with the same name are getting merged

I have 2 albums by different artist (Cult and Beatles) called Love which keeping getting merged when I view via the Sonos App but are ok when I view via  Music on my Mac

2
I
1 year ago
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KinkingContributor I
asked in Speakers

Can’t connect Sonos 5 to amp

Any idea why I can’t connect my Sonos 5 and amp? I have a turntable with line in to amp, it will play on all my Sonos speakers apart from the Sonos 5. All other speakers will connect to the Sonos 5, for example I can play the tv through Sonos 5. But just can’t get the amp and 5 to work together. I have factory reset everything and created a brand new home network, but still can’t get the two products to work together. Any suggestions would be welcome…

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Corry P
1 year ago
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User107569Contributor I
posted in Controllers and Music services

SONOS S1 TRUENAS 13

S1 will not play on Truenas 13.  You can see your music however it wont play. Gives you an access denied. Roll back to Truenas 12. Issue resolved.

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U
3 months ago
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jrwaldorfContributor I
asked in Advanced setups

Sonos One Won't Drop a Router

For my Sonos OneWhen I drop a router (the xFinity box) through a hard reset.Then add a router (Google Mesh)Go through the full setup - doneThen when I try to play anything on the Sonos One, it reverts to the router that I just dropped.Appreciate any guidance. 

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P
1 year ago
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KentPekelContributor I
asked in Portable speakers

Connect Sonos One to wireless network with no password

I am trying to connect my Sonos One SL speakers to a guest network away from my home that has no password. The app won’t let me connect to the network without a password, however. Is there a fix for this? 

2
D
8 months ago
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OliviabrunoContributor I
asked in Speakers

connection sonos five to Beam surround

I am new to Sonos and have been trying to figure out the best way to have a TV surround and play my turntable on the surround speakers. I have Sonos Beam (gen2) and a set of Sonos One SL.  I called the sales team and they told me to get a Five so I can connect my turntable to the beam system. So I did…I have the turntable connected to my Sonos Five, but I cannot figure out a way to connect the other speakers to the Five.  please help! Thanks!

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O
1 year ago
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RayAdelaideContributor I
asked in Home theater

Connecting Beam via ADC from RCA out

Hi,I am trying to connect a Gen 1 Beam to an older style display monitor that has analog RCA out (and no HDMI ARC), to an Analog to Digital Converter to the small digital audio TOSlink/HDMI adapter (that comes with the Beam) to HDMI cable into the Beam. Display RCA Out => ADC convertor => Beam digital audio/HDMI adapter cable => HDMI cable => BeamNo success.I definitely have an RCA out signal from the display. I have tested this by connecting directly to an old Receiver.The Beam setup does not find the signal.Has anyone successfully used this configuration? There are no success (or unsuccessful stories) I can find online.I can’t understand why it wouldn’t work (however messy it may seem).  The older style display monitor is of excellent quality and is a shame I can’t use my Beam with it for some decent sound.  I use an Amazon Firestick in the Display to stream Netflix, Prime, Spotify and the local terrestrial TV channels that are available via each station’s App installed t

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R
1 year ago
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Dimitris LavdasContributor I
asked in Home theater

Sonos Beam Gen 2 cannot get very loud on spotify application

Hello everyone, when I play a song through Spotify application from Sony smart tv, the sound is perfect and can go very loud if you want, but when I play a song from Spotify application on phone or from Spotify app inside Sonos application, the sound from Sonos beam cannot get very loud at all..

2
D
1 year ago
J
JFrey12Contributor I
posted in Home theater

1 Sonos Arc, 2 TVs

In my living room, I have two TVs mounted next to each other (because football). And I have a Sonos Arc as my soundbar. One TV has an HDMI 2.1 eArc port that supports Sony Atmos, the other TV is older and only has an optical sound output. And then my Arc, of course, just has one input for sound.I often have a football game playing on each TV, and would like to switch between which TV is outputting sound with just the push of a button a remote.Is there a way I can accomplish this setup with my current TVs and my Arc soundbar with it's single HDMI input? Or even if I had 2 TVs that have an audio port that is 2.1 HDMI, is it possible to make that work (I'm not sure that there are HDMI switch boxes that support eArc tech)?

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J
1 year ago
ranash1995
ranash1995Contributor I
asked in Controllers and Music services

A removed Sonos device reappears in the list as "Not connected" How do I remove it?

I am using the IOS app and this device will not go away even after a reset, router reboot and full power down.The wrench icon will only trigger a wizard to re-attach the device, nothng to actually delete it permanently. Is there some mysterious trick to getting this device to go away? It is not registered under my account (it was a house guests device, and they took it with them when they left.)

2
B
1 year ago
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ValycContributor I
asked in Speakers

Not able to register One to my account

Hello,Since I could not access my 3 One speakers through the App, I decided to factory reset all speakers and also reset the app.But when I try to add the speakers again, it fails adding the speaker to my account. I have tried logging on to my account through a browser, and I can see all 3 speakers registered.So I guess I get the error in the app, because the speakers are already on my account.What to do? I can’t remove the speakers from my account.

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V
1 year ago
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JohnmackContributor I
asked in Home theater

Beam connection

Hello , I have purchased a Beam speaker which I intended connecting to a ten year old Phillips tv . Without checking prior to purchase I thought the tv had an optical outlet . Now I find it doesn’t have one , but has a 3.5 digital audio out . My problem is how or can I connect this tv now to the Beam through the HDMI cord ? . I have the optical to HDMI adapter supplied by Sonos , but can’t connect to the 3.5 outlet . I don’t wish to purchase another tv with a hdmi arc connection .Hope somebody maybe able to help . Kind regards , John .

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J
1 year ago
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