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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24717 Topics

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Ronnie2004Contributor I
asked in Home theater

connecting to fire tv

I’ve connected my beam to my fire tv, but when I ask the Alexa to control the tv it doesn’t recognise it. Help! 

2
Ken_Griffiths
1 year ago
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StrattoContributor II
asked in Speakers

new SL1 wont setup in S1 app as existing trying to setup SL1 in S2 as new system and itcwont either

I got a new SL1 and can’t get it to work it goes through the setup in S1 app then I get a message SL1 is not compatible with your system you can either launch s1 app to manage your system or setup a new system in s2 app but it does not work in either 

2
Ken_Griffiths
1 year ago
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MPGonehundredContributor I
asked in Speakers

sub gen 3

Hi, I have a sub gen 3, but want to connect to two different speakers in two different rooms. one room is my arc and other room is move.can I connect separately at separate times or all at the same time?thanks

2
Ken_Griffiths
1 year ago
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stevecoh1Contributor II
asked in Speakers

Confused by Apple Music/Sonos interface

I must admit I don’t understand the Sonos/Apple Music interface. I can find music I want to play on Apple Music and it plays through the phone.  I can add songs and albums to playlists.  But when I choose Apple Music as the source in the Sonos app, often the playlists and songs I’ve added do not appear.  What is the right “workflow” to use when using Apple Music as Sonos source?

2
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1 year ago
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BrockburstContributor I
asked in Components and Architectural

Connecting Proj-ject T1 SB to Sonos Connect and Dynaudio Active Foxus XD

Hello, I am having issues getting the audio to work through my current setup. This is all pretty new to me so it could be a totally noob issue.I have a Pro-ject SB T1, Sonos Connect and Dynaudio Focus XD 60 Active Speakers. We also have a Sonos One speaker in my wife’s office.I have both speakers connected to each other and line out into the Sonos Connect. That setup works just fine, and I can easily hear music in my wife’s office. I connected the R/L Cable from the back of the Pro-ject 1, into the back of the Sonos connect line input (as website says) - no other cables into any speaker. The sonos app recognizes the line out connection from the app. The turntable is on and I can’t get any audio out of either speaker set. What am I missing? I went this route as it didn’t seem like I needed any additional components. Thanks for your help! 

2
B
1 year ago
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KingchrisisContributor I
asked in Home theater

sonos move as tv speakers with one sl as back speakers

Can u use sonos move as side speakers, one as back speakers and a Soundbar (sonos ) in the middle as surround setup?

2
106rallye
1 year ago
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GoneContributor I
posted in Speakers

Scary Sonos Hijacks Apps?

Using Sonos Beam 2So all audio to a Sonos speaker must go through the Sonos app, no exceptions. No Sonos app, the speaker makes no noise.Use the Sonos App to launch Pandora as a test to get some sound.Close Pandora and Sonos apps music keeps playing,Close all apps, speaker keeps playing. Turn off phone...speaker keeps playing.Uninstall Sonos App and still cannot turn off speaker.Turn on phone and start Pandora, Pandora says that another device is actively logged on my Pandora account. Music plays independently and simultaneously on both phone and Sonos speaker.Reinstall and start Sonos App and it will not connect to Beam 2 speaker, asks for GPS, WiFi and Bluetooth to be turned on, and still will not connect. Music keeps playing on speaker with no ability to control it from any device.Finally pull the power plug to stop the music and turn off the speaker since there is no power button?What is with the Sonos Beam 2? Never in my life have I had an application hijack an App and then I have

2
106rallye
1 year ago
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KaitotoContributor I
asked in Speakers

Sonos Roam will not connect to Bluetooth

Because Sonos insists on closing questions to comments I will ask the question yet again despite the disturbing number of people who have or have had the same problem.  The problem is that Sonos Roam is an atrocious piece of kit. When it decides to occasionally connect to our wifi network it is impossible to connect it to Bluetooth. I have read every question/comment/so-called solution in this forum to no avail. We have a fibre street connection, a wifi network that has operated for 15 years without fault. I can run/stream/connect every other device known to mankind to the network once and leave it to breathe.  We have to reset the Sonos “network” every other week. I have to power down all the speakers. We have to reinstall Sonos on all our devices (all iPhone/iPad/Mac) and hope and pray that it will work. The Roam had never connected to Bluetooth.  I can connect to any other Bluetooth device available. I can buy a $10 Bluetooth speaker from the warehouse down the road and connect to i

2
106rallye
1 year ago
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PJ77Contributor I
asked in Speakers

play:1 will not play next song after S2 upgrade

We added a new Sonos One SL to our system today and had to upgrade from S1 to S2. Now we experience that the old Sonos Play:1 will not play next song in list. It just stops after the song is finished. Have no idea what to do to make it work. There is no network problem at all. 

2
Airgetlam
1 year ago
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marquez38Contributor I
asked in Controllers and Music services

Add Sonos Speaker to Control4

I have a Control4 system with a multi-room amp running multiple zones of passive in-ceiling speakers. I’d like to add zones to other rooms without running wires. Is it possible to add powered Sonos speakers (like the One or Five) to a Control4 system? I know it can be done with a Port and Passive speakers, but what about powered Wifi speakers?

2
buzz
1 year ago
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Rz06Contributor I
asked in Home theater

surround sound not working

Hello I have had a Sonos system with a Connect: Amp powering two in ceiling speakers and a beam gen 2. Recently the 2 ceiling speakers stopped working. They are all still connected in the same room (as seen on the app) the connect: amp is connected via Ethernet but the beam is not. Both the beam and connect: amp used to work when I first added the beam. I’ve tried resetting my router and factory resting both the amp and beam. I have no idea what else to do. Please help !!!

2
R
1 year ago
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JSedgwickContributor II
asked in Controllers and Music services

Two of my Sonos Play 1 speakers keep dropping from my Sonos Controller for PC

I’ve been building out my Sonos system in my home a bit at a time.  I started with a Connect amp to power bookshelf speakers in my study and living room; next I added a pair of Play1 speakers in my family room. Then I was gifted a Sonos Move by my kids for Christmas, and subsequently added a Sub to the living room.  All of these work well together and separately.  They all appear in my iOS app as well as in Sonos Controller for PC (Windows 10).  The problem is with the last two additions: a pair of Sonos Play 1 speakers, one in the master bedroom and one in the spare bedroom..  Having carefully and successfully added these two speakers (after resetting and updating both to work with my Sonos2 controller), they periodically cease being able to access my music files on my computer and disappear from the PC controller (though they still appear on my iOS Sonos app and can access SiriusXM).  Any help would be greatly appreciated; getting them to reconnect to the rest of my household Sonos s

2
J
1 year ago
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WhiznaneContributor I
asked in Speakers

connect to samsung smart tvs

Sorry for what must surely be the most common question regarding if muY Sonos components collected over the years will work with my TVs…my components in TV area are two SL One speakers and a Sub Gen 3. TV is a Samsung UN65MU6290. Basic Smart TV that we treat all content through our cable router via Bluetooth. Hoping someone out there has an easy to understand and execute method to connect so we can enjoy this great audio sound while watch tv. or a good link to an article or tutorial for a tech challenged person like myself. Thanks in advance. 

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W
1 year ago
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Bob GutjahrContributor II
asked in Controllers and Music services

Sonos cannot find music on my PC

Sonos cannot find music on my PC.  It is looking for //"laptopname"/Music.  I don't have Music in my root directory.  I see I have my Music directory under Desktop.  My music is in the standard Music directory for Windows 11.  How do I fix this? This used to work.  I do not have iTunes and am not interested in getting it.

2
B
1 year ago
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MimicatContributor I
asked in Speakers

Imposible to connect my new Sonos one and Sonos roam

Hello everybody! I’m desperate, receive for Christmas a Sonos one and a Sonos roam. I can’t connect none of these to the app. Doesn’t appear and it’s not detected by the wifi. I noticed the app only offers me to add to an existing system and never to connect a new one. It’s been clicking in green all day long. It’s been charged the night before so I don’t think this would be the problem. Tried all the tricks written in the website page: turn off then up the router, reinstall the app, reboot the Sonos… Is there a last trick I can try before returning them?Thank you for your help.

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1 year ago
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grizzler79Contributor I
asked in Home theater

Adding new products

Hi all, happy Christmas.I have spent the last 24 hours having trouble setting up a surround system with my Sonos products.  I have two Play 1 SL’s set up already which I was just using to play music through.  A couple of days ago, I bought a new Sonos Arc and Sub (Gen3).  I initially linked the Sub to the Play’s no problem.  I then installed a new TV and Arc, then it all went horrifically wrong.  It set up the arc as a separate system (Living Room 2) and I couldn’t get them to move under one system.  I have an old Sonos Connect Amp on S1 which I just use in an office at the far side of the house and I’m not bothered about this. I resorted to hard resetting all the products so their buttons are all now flashing green.  I tried to set up the system again, but its now saying the Sub is on S1 along with the old Connect Amp, WTF!  I have logged into my account online and there it is, your new sub is on S1 and not compatible.  Toooootally confused. My broadband is Sky and I have read other f

2
G
1 year ago
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dszContributor I
asked in Home theater

Is it possible to connect Sonos Ray with only one Sonos One device?

Having the Sonos Ray on one side of the sofa (because the beamer is there), does it make sense to buy just one Sonos One for the other side of the sofa? It is just for a relatively small room...

2
D
1 year ago
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Côme TBZContributor I
asked in Speakers

Utilisation d'un micro sur ensemble Sonos

Bonjour,J’utilise un ensemble sonos composé comme suit : Sonos 1 x 2Sonos play 5 x 2Caisson de basseOn m’a offert ces micros : LEKATOJe n’arrive pas à les faire fonctionner. J’ai branché le récepteur à l’arrière d’une des play 5 mais aucun son ne sort.Quelqu’un a t-il une idée pour faire fonctionner ces micros ?Merci d’avance de vos réponses.Moderator Note: Modified in accordance with the Community Code of Conduct. (Removed Hyperlink)

2
C
1 year ago
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bimfi122Contributor I
asked in Controllers and Music services

Boost not connecting

I have been running my Sonos system with the same setup for at least two years now. My issue started this morning when I could not access any music. After troubleshooting, I discovered that my Sonos Boost was slightly unplugged. I plugged it back in and reset the Boost device. Now, I can’t add the boost to my system. It either says that it could not find the device, or could not find the network. It basically says “We couldn’t find any Sonos products on XXXXXX (wifi) so we can’t set up your Boost”.I have reset my ios device network, rebooted my router, and reset the Boost device, but still cannot establish a connection with my wifi. I was hoping that my Sonos controller on my PC could assist me, but I think they are two separate systems (?). Any suggestion would help me out greatly.

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buzz
1 year ago
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TylerJacksonContributor I
posted in Home theater

Sonos move with firestick audio very low

Just got my sonos move. iPad, iPhone etc sound great with it.When I connect it via Bluetooth to my Amazon firestick I have to max out the volume on the Sonos and even then you can only hardly hear it.How do I fix this so the volume comes through normal?other cheap Bluetooth speakers work fine with the same firestick

2
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1 year ago
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Warren RichardsonContributor I
asked in Controllers and Music services

Wi Fi change with new router

recently had to get a new router and now can’t change the router setting on my Play 1. Can’t find the ‘settings’ column on my Sonos 1 Controller app.

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W
1 year ago
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FMAContributor I
asked in Advanced setups

trueplay unbalances the sound to the left

Hello,I have a problem with the trueplay function. I have 2 sonos play 5 gen2 in stereo and when I activate the trueplay, the sound volume is unbalanced towards the left. I have redone several calibrations. Separate the stereo. Nothing works. By deactivating trueplay everything is back to normal except the sound quality.... I have read that other users had the same problem. Any solutions to come? sincerelly

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Ken_Griffiths
1 year ago
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SomewhereincaContributor I
asked in Home theater

Sonos Arc randomly turned off snd wont turn on

My Sonos arc has always worked fine and volume controlled by all remotes. I paused a show for a moment and when I returned the sonos arc was off and I am unable to even turn it on (get a light of any sort) again. 

2
Airgetlam
1 year ago
bockersjv
bockersjvLocal Superstar
posted in Speakers

Play 5s and Sub Sound terrible especially Right Channel

Set Up.Two Play 5’s Gen 2 and Sub Gen 2 in my garden room (aka Cabin), which is 3m x 3m.  Speakers at the front corners, sofa at the back with little in the way to affect sound.If I perform a Trueplay tune up the Right hand channel loses all its treble and goes quiet.  The Left hand channel is fine.  Turn off Trueplay and both channels are fine but the bass is booming and the sub almost unusable, which is why Trueplay was so good before and the room sounded excellent.  The set up use to sound great until the 14.18 update. What have I tried…Factory reset all three devices Swapped over the Left and Right speakers Retuned with a different device Stood on one leg Faced with back to speakers (in case I had a blocked ear!!)Nothing works, it still sounds terrible with Trueplay on and the Right channel is all muffled.I was about to send one speaker for repair as it was as if the tweeters had failed.  But factory reset and swapping them over in the room had the same effect after Trueplay… the r

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bockersjv
1 year ago
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Tipsy TinkContributor I
asked in Home theater

new OLED tv (OLED55CS6LA) connected to beam gen 2 showing pcm

Hi all. Have read so many articles on here but I’m still lost.just picked up my new OLED LG tv (55CS6LA). The tv shows it’s connected to Dolby audio, but upon streaming Winter Soldier (Dolby) on Disney+ it is barely audible on rear speakers (but they are obviously connected) and showing stereo pcm on the app. Doesn’t make any difference whether I stream direct on tv app, or on the fire stick. suggestions much appreciated!!TT

2
T
1 year ago
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