Contributor I

Answered

Why is the new app such a disaster?

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Hi.

so.. I’ve been a long time customer of Sonos and have been very satisfied with both hardware and software. The speakers sounds great and the app (old one) was okej, not great but ok.

But now.. What is going on really? Did you not test the app before releasing it? Where you in such a hurry that you did not care if it would hurt your trademark? Because it just did.

I’ve followed all your guidelines to make the app work.

Reinstalled hardware + updates too all products
checked the router (even placed all my products next too the router)
Reinstalled the app.
Tried with ethernet cabel (Cat 6)

Almost nothing works anymore. I have problems connecting too my system, my speakers and my connection with spotify and apple music. And I haven’t even mentioned how difficult the app is too navigate around. It’s totally messy..

Did you use a cheap consulting agency?

And I’m absolutely not alone complaining about this as you might have seen. All my friends who uses Sonos are having the same problems and my mother who also uses sonos are losing her mind over this.

I have spent hundreds of dollar (or in my case, thousands of kr, swe). I am considering changing all of my speakers if this doesn’t get any better soon. Please take this criticism seriously and don’t come and say I haven’t tried everything. I have done everything in the right order and everything SHOULD work, but it doesn’t.

And let’s, just for the fun of it, I did anything wrong with my installation. Why make it so difficult installing it correctly? Shouldn’t this system be a easy and user friendly system?

best, and angry, regards
Patrik

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BumperAnswer

I would if I didn’t just lost trust in the Sonos system. I also use Boss for headphones and it have worked great for me.

I suppose there is never only one factor, but the major one seems to be that they didn’t care about yours and mine issues created by releasing a half backed bug riddled app because of the Ace. Literally you have issues because Ace.

Bumper

Have you met their lord and saviour the Sonos Ace?

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PatrikssonAuthor

Contributor I

I would if I didn’t just lost trust in the Sonos system. I also use Boss for headphones and it have worked great for me.

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BumperAnswer

I would if I didn’t just lost trust in the Sonos system. I also use Boss for headphones and it have worked great for me.

I suppose there is never only one factor, but the major one seems to be that they didn’t care about yours and mine issues created by releasing a half backed bug riddled app because of the Ace. Literally you have issues because Ace.

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press250

Prodigy III

I suppose there is never only one factor, but the major one seems to be that they didn’t care about yours and mine issues created by releasing a half backed bug riddled app because of the Ace. Literally you have issues because Ace.

The irony here is the Ace headphones barely need an app (used solely for a handful of settings, not playing music) relative to every other Sonos device.

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S0ph1e

Lyricist I

I agree that the recent update has been a complete disaster. I now need 10 attempts to change rooms.

As for continuing where a playlist ended : forget it!

I am seriously considering dumping my whole system and starting again with another brand.

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PatrikssonAuthor

Contributor I

It will truly be interesting to see if they take this matter seriously. If not I too will dump this system..

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jkornit

Lyricist III

I am ready to sell all of my Sonos speakers (10 plus a sound bar) on eBay if they don’t get it together. I had one day of decent results w/ the sleep timer, the next night i kept getting ‘Something Went Wrong’ messages. Something went wrong, alright, you put out an inferior product than what you had.

The way i figure it, I’ve used Sonos for like, 10 years. They have 10 days to clear this up or i will sell it all on eBay.

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jgatie

I am ready to sell all of my Sonos speakers (10 plus a sound bar) on eBay if they don’t get it together. I had one day of decent results w/ the sleep timer, the next night i kept getting ‘Something Went Wrong’ messages. Something went wrong, alright, you put out an inferior product than what you had.

The way i figure it, I’ve used Sonos for like, 10 years. They have 10 days to clear this up or i will sell it all on eBay.

Wow, you are going to sell it on E-bay? Way to hit back at Sonos, selling something they already got your money for to someone who wants it and will probably look to expand in the future.

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jkornit

Lyricist III

Well, at least i will get something for it and someone will get a deal on a piece of poo

i figure someone might buy it that already has Sonos, but wants to expand w/o paying Sonos

btw, i didn’t buy any of my units from Sonos, i got them all on eBay

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Ragman_RS

Enthusiast I

Selling on eBay is a great option - It deprives Sonos of a new sale.

If enough people do that they might get a clue and come back to a customer service business model.

Only way they will respond is if they feel it in their pocketbook.

Not much else can be done to recoup money spent on their boat anchors.

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