Contributor I

why is Sonos gaslighting me?

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Just received an e-mail asking me to part with £440 for the new headphones. When my entire Sonos sound system is barely functional thanks to the new app. Is this company for real?

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G

Greenland

Prodigy I

Just received an e-mail asking me to part with £440 for the new headphones. When my entire Sonos sound system is barely functional thanks to the new app. Is this company for real?

It's nothing personal! Somebody forgot to reprogram the advertising computer at Sonos Towers.

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A

Anonymous

Same here. No way I’m gonna buy it. I stick to my bowers & wilkins.

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Topbrick1

Enthusiast II

Following the appalling new app I won't be buying any more Sonos. Their marketing department must be beyond stupid to pump-out the headphones out so soon after the disastrous app.

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Rhonny

Prodigy III

I would imagine the number of people annoyed enough with the new app to register on here is tiny vs the universe of potential headphone buyers, so I suspect Sonos is willing to accept a certain number will be irked on receiving the email.

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G

Greenland

Prodigy I

I would imagine the number of people annoyed enough with the new app to register on here is tiny vs the universe of potential headphone buyers, so I suspect Sonos is willing to accept a certain number will be irked on receiving the email.

Summer is probably the worst time to launch cans which will become hot and sweaty in minutes! Phew!

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Rick GibbsAuthor

Contributor I

I would imagine the number of people annoyed enough with the new app to register on here is tiny vs the universe of potential headphone buyers, so I suspect Sonos is willing to accept a certain number will be irked on receiving the email.

Perfectly put. Sonos rushed their defective new app out because they only care about shifting the new product- with no care for the millions of loyal customers and their Sonos hardware that is now broken.

a company that cares so little is a company with a poor future…….

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Rhonny

Prodigy III

Sonos wasn’t going to make the new headphones noise cancelling until they realised the deafening level of noise their unfinished new app would generate. Now they can’t hear a thing.

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Bumper

I would imagine the number of people annoyed enough with the new app to register on here is tiny vs the universe of potential headphone buyers, so I suspect Sonos is willing to accept a certain number will be irked on receiving the email.

Perfectly put. Sonos rushed their defective new app out because they only care about shifting the new product- with no care for the millions of loyal customers and their Sonos hardware that is now broken.

a company that cares so little is a company with a poor future…….

Their sales are down like 20% (~240k fewer units) and interest in soundbars and wifi speakers is waning, not just sonos, the overall market trend (I have a source but can’t find it atm :) So they needs to move headphones STAT. It’s unfortunate they messed with current customers to do this but this is how companies act. Now we know turn off auto updates

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SilverGrey

Enthusiast I

I certainly won’t think about spending any more money with Sonos until they fix what they have broken.

I love headphones and have many different types and brands and there’s always space for another pair in my collection. Sadly they won’t be the new Sonos ones though.

In recent times I’ve seen Sonos splashed all over Facebook advertising reductions on their speakers. Clearly desperate, and I’m genuinely sad about that. I do wonder if they can recover from this situation.

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