Contributor I

WHEN ARE YOU GOING TO UPDATE TERRIBLE APP ????????????

Forum|Forum|2 years ago
May 16, 2024
14 replies
410 views

OK, I am sure I’m like thousands of you, absolutely useless now with all of my Sonos speakers, since this garbage app won’t allow me to do ANYTHING!!!! When will you guys update this POS?!?!?!?!?! All I get is this repetitive cycle of “sign in an owner, and update” or something along those bulls**t lines!!!! I can’t believe Sonos would roll out a app that had so many bugs, then, then you make us sit on hold for now, going on 1.2 hours (still on hold listening to your super elevator music, since that the only place i can actually hear music), after I called right when you customer service lines opened this morning, and it said current hold time was 15 minutes- just terrible customer service. So when is this going to be fixed, or am I going to have to sell all 8 speakers and go back to Bose or some other company that can actually make a realistic fix with their app to truly help support their customers!?!?!!?

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nik9669a

Senior Virtuoso

class action lawsuit - is there one yet or how does one start one. This is insane all they have to do is go back to the old software. but how can they sell everyone a working item than just turn it off and be like done too bad so sad. Than simply not reply. -

Is there a law suit being started. Not my thing but in this case seems it might be the only way to push them.

Over all just sad per such a great project they built and Bam all in the weeds now and gone. Will never trust them again with any purchase. I laugh when the only thing the app does do is keep trying to sell me those stupid headphones and other crap.

How does one start one? You consult a lawyer, and if the case has merit, the lawyer will take the case. So far, it appears nobody has done step one, never mid step two (just like every other idle threat of a lawsuit ever put forth in this forum).

It’s a good thing for Sonos that in the thousands of users, not a single lawyer exists to take the case. Or, maybe there are but they realise there’s no chance of winning the case?

A

Acloud

Trending Lyricist I

AirMusic is not an alternative when I cant register my Play 1 on the internet since the new Sonos 1 & 2 app updates.

J

jamey ponte

Lyricist II

Maybe we play the game they are playing us… buy the damn headphones than return them and say the app does not work… so all of the headphones come useless returned items. much like the Sonos speakers we currently have. How foolish to try to launch a product when they have the worse damage control ever since the company launched. I am assuming the CEO will be gone within the year.

for me this is a much larger threat to society than just Sonos speakers. but have you noticed almost all apps and social media outlets the products have more bugs and half ass workarounds than before. It seems the entire tech world is collapsing. Maybe they are testing to see if Ai can truly dumb down the population to being unable to be literate and we are part of the lab rats.

Just saying I am not afraid of tech or change but things are not moving well for the future.

R

rick.prenzl

Avid Contributor II

Absolutely!

Trashing their headphones is a idea!!!

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