Contributor I

What is the issue Pay Pal Credit and Sonos Ordering

14 replies
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I have spent my entire day trying to use my 6 month interest free pay pal credit account and the order keeps being rejected even though it’s approved by Pay Pal Credit. I have not received any reasonable answer from Sonos and the customer service team has provided no response to why this order has not been processed. I am paying in full in the amount of $1750 and fully approved yet the system has rejected my payment 6 times. Has anyone ever tried this and does anyone have a solution.

Thank You

Frustrated 😩

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Jamie A

Sonos Staff

Hi @David Lundgren, welcome to the Sonos Community!

I’m sorry to hear about the problems you’ve had with placing an order through our site and with your experience with out sales team.

I’ve had a look into our system and found your case, but there’s been no movement on it. I’ve flagged this case internally for our team to look into and for someone to reach out to you regarding this, so please keep an eye out for a follow up email. I’ll also keep an eye on the case to make sure that it gets processed.

The case doesn’t have a lot of notes on what was tried, but if you haven’t already, then trying a different browser, using private/incognito mode, or trying a different device to place the order can help get around issues where the order isn’t finalizing. I haven’t heard of the method that @tkevinb used, but if it worked for them then it’s definitely worth a try.

If you try any of the above and it works, please let us know with a follow up post here so I can update your case. Otherwise, wait for the follow up from our team regarding this.

I hope this information helps!

T

tkevinb

Lyricist II

I also contacted customer support and was told there was nothing they could do and to use a different payment method. Then yesterday, the rep told me they’d reach out to the technical experts and get back to me in a couple of hours, I never heard back. It was after trial and error that I was able to complete two recent purchases using PayPal. Surely a cutting-edge company like Sonos can dedicate the resources to address a payment issue that’s been reported online for months.

T

TxT

Lyricist I

So credit card doesn't work but PayPal? Funny 🤣

T

tkevinb

Lyricist II

No. PayPal is the payment method with the issue. There is a work around.

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