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buzz
Grand Maestro
May 18, 2026

“We’re here if you still need help”

I received two similar emails over the weekend:

Hi there,

We wanted to follow up about your recent visit to Sonos Support. We hope you got the help you needed. Here are some other guides you may like:

 

Note that I have not contacted support in many years. This email seemed more like a marketing message, than an offer of help. Really, I don’t need these messages and I hope that each of my replies here will not generate one of these emails.

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12 replies

Mr. T
May 18, 2026

I just checked my Profile and there is no way to opt out of these things.

You can Unsubscribe by clicking the link in the email.

buzz
buzzAuthor
Grand Maestro
May 18, 2026

I explored that, but the removal seemed much broader than just the notices that I don’t like.

In general I like to see the public notices so that I know what a typical user might see, but I don’t need to see everything I’ve searched for.