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Contributor I
Aug 2, 2024 6:17 AM UTC
Question

upgrades

I want to upgrade but it’s only giving me a 15% , but I actually have 3 eligible products , am I doing something wrong ?

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14 replies

Senior Virtuoso
Aug 2, 2024 7:44 AM UTC

The upgrade program just recognises age of eligible product. You don’t return anything - put it in another room or sell privately. 

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Prodigy III
Aug 2, 2024 7:55 AM UTC

The upgrade program just recognises age of eligible product. You don’t return anything - put it in another room or sell privately. 

Ah okay, I thought previously they made the speaker not work any more and you needed to return it for the discount..??

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Prodigy III
Aug 2, 2024 7:57 AM UTC

I want to upgrade but it’s only giving me a 15% , but I actually have 3 eligible products , am I doing something wrong ?

You might be better off paying full price for a new product and selling the old products privately. I upgraded all my Play:1s for Ones a few years ago on Amazon Prime Day and each speaker only cost me about £15 taking into account the money I got selling my Play:1s. 
So don’t necessarily be tempted by Sonos’ discount. That will rarely be the current market value of the speaker you are trading in.

(You wouldn’t accept a 15% discount at a car garage in exchange for your current car…)

But it's not an exchange, you still keep or sell the old product. So there is no loss to taking the upgrade discount. You could have used the discount and still sold your speakers and saved the extra 15.

Luckily it was Amazon Prime Day so the discount on the Ones was around 30%. Otherwise, yes, I’d be kicking myself!

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Lyricist III
Aug 2, 2024 8:09 AM UTC

I think I have only bought one Sonos item full price, a play 1. The others were second hand, returns or upgrade discount. Cex and others usually have a few will priced units in good condition.

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