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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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Ken_Griffiths

Same here. Local music library I invested in for years is a mess. No more cover art. No more recent played tracks. App keeps refresshing endlessly in an otherwise excellent wifi / smart home with no issues whatsoever. Why are we not considering a class action against SONOS? Any lawyers up for a challenge? I'd gladly contribute to be able to have control over which version of the app I want to run to control the system. Which is the previous version. Which worked fine. Now, I am forced to update if I want to use my x-1,000-dollar SONOS hardware. So, basically SONOS is harrassing all of us.

Well not quite of us. My local library here works okay in the new App.

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Cathal71

Contributor I

The app is dead! What do we do? Has Sonos even registered this? Any response? I havent really been able to listen to music. Thank God I have a Move and it has bluetooth so I can use other apps. I have 2 Play 1's that are unusable.

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LazyBadger

Renowned Enthusiast I

Still not sorted then.

I have been using the S2 app for the last 2 months waiting for all the problems to be sorted out but it looks like I’ll be using it for a while yet.

Will check back and see if sonos have come to their senses in a month or two but I’m not holding my breath.

I just want the simple stuff, listen to music on a responsive controller, and be able to use my library.

Not too much to ask, is it?

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Theodor

Contributor I

Honestly, why would Sonos release this? This is the worst app ever. It's incredibly frustrating to find anything. PLEASE delete this and revert to the old design.

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Anonymous

Honestly, why would Sonos release this? This is the worst app ever. It's incredibly frustrating to find anything. PLEASE delete this and revert to the old design.

Oh just stop it already — we know the old app isn’t coming back. That isn’t my opinion, it’s a fact. And no, that fact won’t change no matter how many people ask for it. Your post would have been better spent asking for help with any specific issues you were having, and not in asking for something that won’t happen.

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Theodor

Contributor I

Honestly, why would Sonos release this? This is the worst app ever. It's incredibly frustrating to find anything. PLEASE delete this and revert to the old design.

Oh just stop it already — we know the old app isn’t coming back. That isn’t my opinion, it’s a fact. And no, that fact won’t change no matter how many people ask for it. Your post would have been better spent asking for help with any specific issues you were having, and not in asking for something that won’t happen.

The name of the thread is “The new sonos S2 App Sucks”. Maybe look for your solutions in other threads buddy.

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Ken_Griffiths

Honestly, why would Sonos release this? This is the worst app ever. It's incredibly frustrating to find anything. PLEASE delete this and revert to the old design.

Oh just stop it already — we know the old app isn’t coming back. That isn’t my opinion, it’s a fact. And no, that fact won’t change no matter how many people ask for it. Your post would have been better spent asking for help with any specific issues you were having, and not in asking for something that won’t happen.

The name of the thread is “The new sonos S2 App Sucks”. Maybe look for your solutions in other threads buddy.

You mention you find things "frustrating to find anything" in the new App, maybe see the Sonos App User Guide here…

https://www.sonos.com/en-us/guides/sonosapp

I don’t personally have any difficulties with the new App, I find things easy to locate and intuitive and it’s working fine here.

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Bumper

Honestly, why would Sonos release this? This is the worst app ever. It's incredibly frustrating to find anything. PLEASE delete this and revert to the old design.

Oh just stop it already — we know the old app isn’t coming back. That isn’t my opinion, it’s a fact. And no, that fact won’t change no matter how many people ask for it. Your post would have been better spent asking for help with any specific issues you were having, and not in asking for something that won’t happen.

The name of the thread is “The new sonos S2 App Sucks”. Maybe look for your solutions in other threads buddy.

You mention you find things "frustrating to find anything" in the new App, maybe see the Sonos App User Guide here…

https://www.sonos.com/en-us/guides/sonosapp

I don’t personally have any difficulties with the new App, I find things easy to locate and intuitive and it’s working fine here.

"I've had no problems with the new app, must be you bro"

"its so easy, you must be a luddite"

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T

Theodor

Contributor I

Honestly, why would Sonos release this? This is the worst app ever. It's incredibly frustrating to find anything. PLEASE delete this and revert to the old design.

Oh just stop it already — we know the old app isn’t coming back. That isn’t my opinion, it’s a fact. And no, that fact won’t change no matter how many people ask for it. Your post would have been better spent asking for help with any specific issues you were having, and not in asking for something that won’t happen.

The name of the thread is “The new sonos S2 App Sucks”. Maybe look for your solutions in other threads buddy.

You mention you find things "frustrating to find anything" in the new App, maybe see the Sonos App User Guide here…

https://www.sonos.com/en-us/guides/sonosapp

I don’t personally have any difficulties with the new App, I find things easy to locate and intuitive and it’s working fine here.

"I've had no problems with the new app, must be you bro"

"its so easy, you must be a luddite"

Haha! Exactly. All these people are in the wrong because they haven’t read the freaking user guide :D

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Ken_Griffiths

Honestly, why would Sonos release this? This is the worst app ever. It's incredibly frustrating to find anything. PLEASE delete this and revert to the old design.

Oh just stop it already — we know the old app isn’t coming back. That isn’t my opinion, it’s a fact. And no, that fact won’t change no matter how many people ask for it. Your post would have been better spent asking for help with any specific issues you were having, and not in asking for something that won’t happen.

The name of the thread is “The new sonos S2 App Sucks”. Maybe look for your solutions in other threads buddy.

You mention you find things "frustrating to find anything" in the new App, maybe see the Sonos App User Guide here…

https://www.sonos.com/en-us/guides/sonosapp

I don’t personally have any difficulties with the new App, I find things easy to locate and intuitive and it’s working fine here.

"I've had no problems with the new app, must be you bro"

"its so easy, you must be a luddite"

Haha! Exactly. All these people are in the wrong because they haven’t read the freaking user guide :D

You’re the one that clearly said "It's incredibly frustrating to find anything”… (see quote).

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