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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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Airgetlam

There have been several updates since the original release of the 80.x version controller for S2. See release notes here.

There are ongoing additions, according to this FAQ article.

My understanding is that the FAQ article will be updated as needed.

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Bruce

Ken_Griffiths

I can’t even use Sonos anymore. I’ve been using sonos for several years. When are they going to fix this terrible update

You should perhaps contact Sonos Customer Support if the new App is not working for you. It works okay for me on iPhone, iPad and an Android tablet. Example from iPad controller attached. Anyhow here’s a link to contact support. Hope you can get things sorted.👍

https://support.sonos.com/s/contact

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J

JMosch

Lyricist II

I want to return everything! It makes me crazy.

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glousteau

Contributor I

Dayum!

So my experience has been similar only slightly diferent. I own an entire S1 system and have for probably 10-12 years now. Its been rock solid! This system still works well. I think I have 6 total “zones” on that one in my primary residence.

I recently purchased an Era 100 for a second home and intended to add a few more “zones” to this system.

First of all, I’m totally unhappy that the S! &S2 devices are incompatible, but I got over that emotion about a week ago when I “bit the bullet” and bought my first S2 device.

Secondly, changing the names of everything from S1 to S2 makes my brain melt. Whats wrong with the original solution? it is rock solid!

Thirdly, the Era100 on a completely different wifi/ISP/router worked for about 24 hours, then all of sudden it started “dropping out” I spent 90 minutes on the phone doing stupid troubleshooting and the end result was to use it as a bluetooth speaker. uhmmm, no! I have several bluetooth speakers and they are NOTHING like my S1 sonos system. I thought that was what I was buying again.

Why don’t any S2 devices have wired Ethernet ports like S1 devices? This would remove all of the connecting to my wireless network BS in the S2 app.

I’m thoroughly disapointed in the S2 experience as well

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Ken_Griffiths

Dayum!

So my experience has been similar only slightly diferent. I own an entire S1 system and have for probably 10-12 years now. Its been rock solid! This system still works well. I think I have 6 total “zones” on that one in my primary residence.

I recently purchased an Era 100 for a second home and intended to add a few more “zones” to this system.

First of all, I’m totally unhappy that the S! &S2 devices are incompatible, but I got over that emotion about a week ago when I “bit the bullet” and bought my first S2 device.

Secondly, changing the names of everything from S1 to S2 makes my brain melt. Whats wrong with the original solution? it is rock solid!

Thirdly, the Era100 on a completely different wifi/ISP/router worked for about 24 hours, then all of sudden it started “dropping out” I spent 90 minutes on the phone doing stupid troubleshooting and the end result was to use it as a bluetooth speaker. uhmmm, no! I have several bluetooth speakers and they are NOTHING like my S1 sonos system. I thought that was what I was buying again.

Why don’t any S2 devices have wired Ethernet ports like S1 devices? This would remove all of the connecting to my wireless network BS in the S2 app.

I’m thoroughly disapointed in the S2 experience as well

What router make/model is it? Is there just a single WiFi AP or are you using a mesh, or extended WiFi setup? What controller are you using Android/iOS (make/model)? What troubleshooting steps were taken with Support?

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Bumper

Why don’t any S2 devices have wired Ethernet ports like S1 devices? This would remove all of the connecting to my wireless network BS in the S2 app.

I’m thoroughly disapointed in the S2 experience as well

it’s unfortunate but not surprising that support can’t help you. The app and firmware updates just aren’t working for a lot of people - even people like yourself who know how the system (used to) works.

I’m guessing since support didn’t fix a config problem on your network it’s good. But If you want to hardwire your device, Sonos will sell you a usbc network adapter: https://www.sonos.com/en-us/shop/sonos-combo-adapter

another option is to try the desktop app. It’s still working for a lot of people when the new app isn’t because the issue for many is the new buggy AF app, not your network.

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B0nesaw

Contributor II

IS THERE ANYWAY TO JUST GO BACK TO THE OLD IOS APP? (S2 was also worse than S1!) but still at least S2 finally worked for the most part, eventually. This current app is a JOKE. We have a mesh network. It works with EVERYTHING fine - just Sonos crashes, skips, won’t connect to the devices (we have 10+ at this house). We have music inside the and outside the house. The only semi-reliable connection is via a laptop…. IS THIS A JOKE???? how can this app be so bad??????

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Simonsd1

Lyricist I

I have gone from someone who praises Sonos for a great product line and recommending them to friends to telling people to hold off until the app is fixed or they revert to the old one.

A one seamless system now gives me problems all the time. It is embarrassing when I have a party and I cannot play the music I want in the location I am in.

Sonos, fix this ASAP or it will ruin your company.

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Ken_Griffiths

I have gone from someone who praises Sonos for a great product line and recommending them to friends to telling people to hold off until the app is fixed or they revert to the old one.

A one seamless system now gives me problems all the time. It is embarrassing when I have a party and I cannot play the music I want in the location I am in.

Sonos, fix this ASAP or it will ruin your company.

In my own use-case using the new Sonos App, I’m able to load 25,697 local library tracks as my party playlist (if required) to any Sonos room, or group - that would play non-stop for about 7½ weeks. Plus you certainly dont have to use the Sonos App for your party, you could easily use AirPlay, UPnP/DLNA, ‘Direct control’, Bluetooth, or Voice Services to keep your music playing, that’s based on the devices you have listed in your community profile here - you could even use TV based Apps.

So there’s absolutely no need to be embarrassed - the hardware playback is just the same as before the Sonos App update… “you doth protest too much, methinks”.

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Bumper

I have gone from someone who praises Sonos for a great product line and recommending them to friends to telling people to hold off until the app is fixed or they revert to the old one.

A one seamless system now gives me problems all the time. It is embarrassing when I have a party and I cannot play the music I want in the location I am in.

Sonos, fix this ASAP or it will ruin your company.

I think with the thousands of angry posters on just this community you aren’t the only one with the same opinion.

Damage is done to the brand. The question is can they recover. It’s on our interests that they do which is so maddening to me because what they’ve done so far is not good enough imo.

They have a new soundbar coming, leaked it to the verge as usual, and many of the articles (not all but some) are referring to the software issues. This is not good.
https://www.digitaltrends.com/home-theater/sonos-lasso-soundbar-leaked-pics/

https://www.reddit.com/r/sonos/s/ypJ8fYxz38

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