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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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Ken_Griffiths

If you’re devices are all using SonosNet and you do not have any of the products that do not support SonosNet, as per my last post, (nor intend to get any of those products in the near future) and have no plans to switch your setup to wireless mode to use your WiFi signal, then I recommend going into the Sonos App and removing the local WiFi credentials from your network settings. Set the SonosNet channel in the Sonos App (1, 6 or 11) to the least-used channel in your local environment and be sure to set your routers 2.4Ghz WiFi channel to a completely different ‘fixed’ channel again using the non-overlapping channels (1, 6 or 11).

Also to reduce interference further set the 2.4Ghz band on your router to use a channel-width of 20Mhz only.

Hey @Ken_Griffiths, I admittedly joined this dialog ‘late’ though I’ve just reviewed each post from @chambolle in this topic above. I don’t see anything from @chambolle that would lead me to believe that SonosNet is in play … is there something that I am missing?

Whatever the case, I urge @chambolle not to change anything related to Wi-Fi, SonosNet, and/or networking! The ‘objective’ is reviewing the SNR numbers that would tell us if each Sonos device has solid signal strength … and only after that contemplate any tweaks.

Yes they have a Sonos Boost operating on Channel 11.

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press250

Prodigy III

Yes they have a Sonos Boost operating on Channel 11.

Ahh! Are you saying that because of @chambolle’s screen shot a few posts above? If yes, that is very likely an artifact. My own absolutely-no-SonosNet-for-years system shows the exact same thing, SonosNet Channel 11. It’s misleading and potentially confusing.

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Ken_Griffiths

It’s a straightforward setup @press250, partly running on SonosNet (channel 11) and the Era pair is using the routers 5Ghz WiFi band. There’s no issue with that.

Whilst it’s not a Sonos setup I would choose, personally speaking, it should still work fine (depending on interference levels and strength of connection) … and it’s up-to @chambolle how they perhaps want to operate their system.

My choice would be to run all on the local WiFi and as we have discussed before to steer the devices (where practicable) onto the 5Ghz band - if the router/strength of signal allows that. I would set the SSID for both bands to the same name/credentials these days …and use band steering, but I’m not sure if @chambolle has the knowledge necessary to do that. It might be easier to add the 2.4Ghz band to the Sonos system and go about things in just a really simple way. I will just add the channels and channel-width are still in play here too, but those things could be altered later (if required).

That said, not everyone is prepared to give up their Sonos Boost anyway.

(Anyhow, it’s past my bedtime .. 🛌)

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chambolle

Enthusiast II

You guys are waaaaaaay outta my league. I’m strictly plug it in and play. I did find info on the signal strength to my two Era 100 speakers… one, the R channel, is 45 dB and the other, the L channel, about 6 to 8 feet further from the router) is 40dB. But I’ve never had symptoms of poor connection… no dropouts, difficulty selecting and saving content, any of that.

At least not before the advent of the new and improved controller app for iOS.

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Marekjulian

Lyricist I

Absolutely piece of crap. I want to send all of my products back to sonos for a full refund. What a bunch of incompetent engineers and product folks. Laughable

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press250

Prodigy III

You guys are waaaaaaay outta my league. I’m strictly plug it in and play. I did find info on the signal strength to my two Era 100 speakers… one, the R channel, is 45 dB and the other, the L channel, about 6 to 8 feet further from the router) is 40dB. But I’ve never had symptoms of poor connection… no dropouts, difficulty selecting and saving content, any of that.

At least not before the advent of the new and improved controller app for iOS.

Hi @chambolle, I agree with your assessment that your speakers have solid connections. I confess that I entered this ‘conversation’ midway—when you were searching for the SNR numbers—and I should have asked “Is your Sonos system having a specific problem you are looking to fix?”

I’ve read each of your posts under this topic, and imho you’ve expressed matter extremely well. To say the least, the new mobile app is less functional and more buggy that the “April 2024” version. While the new app seems to “work for some people” it is plainly a source of frustration for many others.

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Paul Hayes

Contributor I

Same!

Spent literally thousands on products - the new app is AWFUL!

Anyone know if it’s possible to downgrade the app to the one before?

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Ken_Griffiths

Hi @chambolle, I agree with your assessment that your speakers have solid connections. I confess that I entered this ‘conversation’ midway—when you were searching for the SNR numbers—and I should have asked “Is your Sonos system having a specific problem you are looking to fix?”

I’ve read each of your posts under this topic, and imho you’ve expressed matter extremely well. To say the least, the new mobile app is less functional and more buggy that the “April 2024” version. While the new app seems to “work for some people” it is plainly a source of frustration for many others.

I guess "therein lies the rub". If things are perhaps not configured optimally network-wise and things certainly don’t (always) work out the box - (Plug’n’Pray), a good many will always first lay blame on the App as that’s what the user interfaces will and sees on screen.

Anyway Sonos will no doubt go onto add back compatibility in all (or at least for the majority of cases) as they examine any gathered data and work through reports, but like the S2 App it will take a while to cover all bases.

In fact so many users kept complaining about the S2 App saying it was over-complicated and had UPnP multicast discovery problems that those complainers encouraged them to move things to this new simplified Sonos App. It will just take time to finish building this App from the ground up and they probably wanted the "real world” data to help them get it right this time, plus I suspect there are some plans to drive things forward with some A.I. in the mix too. (just a guess on my part).

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JezD

Lyricist II

Not much more to add to any of this. Just shameful not to have rolled back to the previous app with the new one having so so many issues. So annoyed with this company now. Music is supposed to enhance your mood. Blood pressure through the roof before hear a note now. Adding to that still not able to listen to your own music library. 🤬

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JezD

Lyricist II

Do they read these threads. Guessing note.

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