The new Sonos S2 App Sucks

I didn’t realize that the speaker shown at the bottom of the App was a “swipe up” menu to select the speaker you wanted..  I feel stupid for missing that.   I thought you had to go into the little boxes to the right and do the speaker selection and hit “apply” when you wanted a different room.   That doesn’t work well at all.   Swiping up to bring up the list of speakers works way better obviously.  That helps the experience a bit, still have the bugs to deal with.  I also noticed that if you have a PlayBar selected it will show an option to select TV as the source for that Playbar.  That part is nice.    

@Niner01,

I appreciate the six rooms I grouped were only set to low volume-level in my last post ‘attachment’ but it is quite late here (10.22pm UK time) and so I first set them to a low level before I did the recording - but it hopefully demonstrates what I do and that is I group the Sonos rooms first and then go find an audio source (Amazon Music in this instance) to play to that room/group.

There are of course other ways to achieve the same thing, but that’s the usual way I go about playing my audio here.. I actually find it easier/quicker than the last App to group/ungroup rooms.

My own small gripe is the few seconds it takes to start the music after I press the Play button in the Amazon service, but I’m hoping those things might perhaps be sorted later with some App optimisation.🤞

We all do things differently anyway, I guess - it’s whatever people prefer/get used to.

I appreciate some things are missing from the App too (which collectively everyone has probably mentioned) but I guess those things will return in the not too distant future - I don’t personally get any problems with the App or my players… it all works okay for me (no crashes or audio dropouts) and my services, speakers and library always show up.

I’m just at a loss why so many say they have the various problems with their new Sonos App. It’s just the same ‘remote’ App we are all using and all I’ve really done is upgraded from S2 - I tidied up the Home Screen and improved my devices discovery time by improving the SNR levels and WiFi connection for a few of my players, but all that really was to get the App open a little quicker from a fully closed state (now 7 seconds in my case) and to get the Play/Pause buttons working a little faster (they’re still not fast enough for me) - but I’m continuing to work on that one.

My Sonos devices SNR levels taken from the Sonos App….

• Dining Room Arc 68dB
• Fireplace-L 56dB
• Fireplace-R 57dB
• Hallway 58dB
• Kitchen Beam 68dB
• Living Room Arc 82dB
• Main Bedroom Beam 66dB
• Media Port 66dB
• Moveable-L 58dB
• Traveller-R 52dB
• Polo-L 57dB
• Polo-R 54dB
• Portable 52dB
• Utility-L 52dB
• Utility-R 54dB

I initially monitored these in the new Sonos App to check all were achieving a set level above 45dB - I moved a couple of my Sonos devices and two of my WiFi mesh hubs (slightly) to help improve their levels. I think it helps to do these things as it ensures the WiFi connections are good to all players, which must assist the mDNS device discovery by the controller App too. Where possible I steered the speakers onto the 5Ghz band aswell (that’s not possible though for Home Theatre products).

Heres a Sonos Support link about these things…

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

Note: It’s not an answer to a lot of things, but I still found it a useful thing to do and it did improve my Sonos App launch time from a fully closed state.

I’ve gone off in search of ‘network details’ and cannot locate that in the new app. I go to settings, then click on one of the speakers, then it goes to a network connection page with the option to enable or disable wi fi. None of the info listed in the sonos article ken griffths has linked.

If I got to ‘your system’ and ‘about,’ I get model numbers, ssid, app version and similar stuff. Nothing that resembles ‘SNR levels.’

This is just one frustration after another. 

What type of setup are you using - if you’re perhaps using SonosNet, rather than WiFi, then you will need to use the Sonos Matrix instead. The above is for those using a WiFi (non-wired Sonos device) setup - Really sorry🙏if that’s what Is happening in your case, I should maybe have made that clear.

I have no idea. I am using my wi fi, I thought. I have a cable modem, a wi fi router and a ‘boost’ connected to that. I have ‘wi fi enabled’ shown in the app, on channel 11.

I also just went to the web controller app to see what I could see there. It does not show my living room and kitchen speakers. It shows my bedroom speakers, but it is frozen and won’t do a damn thing. There is no option to add or subtract other rooms; and at the bottom of my screen, I can see ‘bedroom - no music’ but that part of the screen is cutoff and I cannot enable any of the buttons. 

Seriously. I’m just going to leave this whole mess alone until someone can assure me that the Sonos techies have sorted this whole mess out so mere mortals can play music again. This is just a ridiculous waste of time and effort.

At this point, I wish I had just purchased a new turntable, cd player, integrated amp and speakers or active speakers w/o a separate amp. I have a vast music library on vinyl and discs, and for $3000 I could have a serviceable system that cannot be disabled by somebody in Silicon Valley who gets a bug up his bottom. And most integrated amps nowadays have streaming capability as well.

You’re likely not using WiFi if you have a Boost, that wired product is the bridge to SonosNet (albeit newer Sonos products no longer use that slow connection) - See these two links that perhaps may help you with things…

https://support.sonos.com/en-us/article/check-if-sonos-is-in-a-wireless-or-wired-setup

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

Sorry I perhaps should not assume people are aware of these two modes… my bad!!😞 

I followed the instructions. I went to ‘About your system.’ It lists all my speakers and nowhere is there a ‘WM’ code. Nowhere. Each lists:

Serial Number 

Sonos OS

Version

Hardware version

IP Address

There is no entry for ‘WM’ with a code number.

The ‘manage network’ tab says I am on SonosNet channel 11, whatever the heck that means. I got the ‘boost’ because at the time Sonos assured us it was the best way to ensure a strong signal, no interference from other wireless devices in the house, and the best performance. I gather that is ‘no longer operative’ in the Sonos universe.