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The new Sonos S2 App Sucks

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The new app is terrible. I think my experience is worse because the app update happened during our move into a new house, new network, new ISP, etc. I have deleted my Sonos app, Sonos account, reinstalled the app, set up a new account, factory reset all devices a dozen times, tried 2.4 GHz, IoT onboarding, etc, etc, etc. I can see the devices all connected to my Wifi, but none appears in the Sonos S2 app on my system. I was able to get the ARC to finally appear on a wired ethernet connection, but disappears when I unplug and go wireless. I might be able to run a switch at my TV to connect TV, ARC and Sub wired, but Sonos should fix their issues.

I think the best thing I can do right now is file a warranty claim on my Platinum AMEX since Sonos will not respond to Support emails. I don’t have hours to spend on the phone on hold since apparently their help desk is overwhelmed with customer issues. I have already wasted hours trying to set up the Sonos. I installed at least a half dozen other devices (two garage door openers, two wireless garage door opener keypads, power shades, etc) on our new network easily in a few minutes, so it is not me or my networks that are the issue. Sonos is the problem.

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Ken_Griffiths

@chambolle,

Well I hope it gets sorted for you. I certaintly don’t want to see anyone lose/trash their products as the Sonos hardware is excellent IMHO . I don’t use the "recently played" features and have that switched off, so can’t comment on that, but everything else you have mentioned seems to be working okay here on my iPad controller. It only takes about 7 seconds to launch the App on a 1GB/s connection here. So not sure why you are having difficulties, but maybe the future updates of the App will perhaps resolve the problems you’re seeing.🤞

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Waldeaux

Lyricist I

@chambolle,

Well I hope it gets sorted for you. I certaintly don’t want to see anyone lose/trash their products as the Sonos hardware is excellent IMHO . I don’t use the "recently played" features and have that switched off, so can’t comment on that, but everything else you have mentioned seems to be working okay here on my iPad controller. It only takes about 7 seconds to launch the App on a 1GB/s connection here. So not sure why you are having difficulties, but maybe the future updates of the App will perhaps resolve the problems you’re seeing.🤞

Well, it might be that the app for i-Products still works. For me it is the Android app. I lost connection systems in two locations, and they simply won’t come back.

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Ken_Griffiths

@chambolle,

Well I hope it gets sorted for you. I certaintly don’t want to see anyone lose/trash their products as the Sonos hardware is excellent IMHO . I don’t use the "recently played" features and have that switched off, so can’t comment on that, but everything else you have mentioned seems to be working okay here on my iPad controller. It only takes about 7 seconds to launch the App on a 1GB/s connection here. So not sure why you are having difficulties, but maybe the future updates of the App will perhaps resolve the problems you’re seeing.🤞

Well, it might be that the app for i-Products still works. For me it is the Android app. I lost connection systems in two locations, and they simply won’t come back.

The Android App is working here too - I just happen to have the App on an Android 13 tablet controlling the same Sonos Household. Maybe try signing out and removing/reinstalling yesterdays updated Sonos App and see if that perhaps works for you.🤞

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chambolle

Enthusiast II

Ken, I’m not sure why you’re able to pull up playlists on the app on your ipad. Here’s what my display looks like. Playlists nowhere. No queue editing, other than to add tracks to a queue. Recently played either says ‘could not load data’ or promises to load ‘once you’ve played some content.’ I have all updates installed on the speakers and the ipad.

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Ken_Griffiths

Yes, the queue editing is not in the new Sonos App at the moment. It’s hopefully going to be added later in an update.

Are you not seeing playlists if you go into your ‘Sonos Favorites’ pinned category by selecting the ‘>’ on the right hand side of your screen?

The other things below my own Sonos Favorites are other pinned categories from Amazon Music and Sonos Radio etc.

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chambolle

Enthusiast II

Nope. If I click >, all I get is this:

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Ken_Griffiths

Can you perhaps try adding something to a Sonos playlist from say Amazon music to see if it shows up in that area?

edit: That said, the few Sonos playlists I have here, were imported from the previous S2 App.

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Ken_Griffiths

It’s letting me add ‘playlists’ from Amazon Music into that area in the new App, but I can’t create my own Sonos playlist, as far as I can see.

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chambolle

Enthusiast II

If you have Sonos playlists, your app is working in ways mine does not. I had (or hopefully still have) a couple dozen Sonos playlists that will still display using the web controller. They do not appear in the new app for iOS. I do not have playlists set up in my amazon and napster services.

And I assume I still cannot create and edit a queue, save it as a playlist, exit the cue and start a new queue.

Which is how I used Sonos for years; and which worked very well for me until somebody decided to pull the rug out from under.

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Ken_Griffiths

If you have Sonos playlists, your app is working in ways mine does not. I had (or hopefully still have) a couple dozen Sonos playlists that will still display using the web controller. They do not appear in the new app for iOS. I do not have playlists set up in my amazon and napster services.

And I assume I still cannot create and edit a queue, save it as a playlist, exit the cue and start a new queue.

Which is how I used Sonos for years; and which worked very well for me until somebody decided to pull the rug out from under.

There’s ongoing App development work as you may have seen and some things are posted here…

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

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