The app in unfixable - start over of Sonos fails

You must have much better information on the return rate than I have. (None)

​@kassey22000 

Thanks for the measured and respectful reply. Appreciated.

And I really do get your frustration. The one thing that is missing - and it frustrates me as I only come on here to try to help solve issues - is that you haven’t mentioned anything about what you have done to explore whether there might be something to adjust at router level to rectify the situation. I understand that one should not have to change anything to get Sonos to work - but given the app and firmware do work, there is something in the mix preventing you from getting a reliable system. So I am just recommending you take a look, if you haven’t already. It does no harm to investigate. 
Or if you have, let us know what. ( @106rallye asked the question earlier but you didn’t respond.)

If new and old Sonos users are abandoning the product, where are their devices going? I still see a healthy market for used Sonos products on eBay, and digging deeper in eBay Seller tools (UK) its possible to get average sale prices for past 90 days, 6 months and 1 year and filter on USED items to get the SOLD prices.

If there was a greater supply (users abandoning) and less demand (less users), the average sale price would drop, but I don’t see this. The Era-100 price has dropped a little, due to the RRP changing a few months back, also the Arc dropping slightly, probably due to the Arc Ultra release, and users upgrading.

eBay Product Research

Hey Rhonny, Thanks much and I’ve learned a lot from the contributions on this forum (more than I should have too, but that’s another story).  It would take a very long reply to list all I/we have done since May 7th 2024.  The gist of it is this.  I was an early adopter and praised Sonos’ ease-of-use, simple set-up, and whole home streaming music to friends, family, tech associates, in reviews, on and on and helped many of them purchase and set up their system.  The S1-S2 was a major hassle but the company finally came around.  Last year was a total stick in the eye to EVERY one of the households I know with Sonos products.  Before they canned almost all of the great engineers (top level support), I/we had a fantastic engineer in Boston who helped us keep on going.  Then he too was gone.  Offshore support was terrible and there were lots of conflicting opinions on the forums/social media on what and how to address the multiple growing issues.  

So several households (including mine) stopped all iOS/Win app updates, locked the systems down with S2 Orange and waited to see what our friends/family did with S2 black (some accidentally getting trapped by the S2 forced update).  We tried almost all the suggestions from contributors here, but the app/firmware just keep updating and many times the work we did was unwound by another intrusive firmware/app update which made us have to run around the house and in crawl spaces resetting units/boosts, etc.  Hundreds of router/unit/phone/pad/pc power cycles in month after month.  Only a couple of folks were able finally work around the forced chaos by using 3rd party apps (which as we know don’t control settings).  

In each and EVERY household we have all STOPPED purchasing Sonos products and probably never will again.  A few friends gave their units to Goodwill or charity (not wanting to deal with eBay etc.) and moved to wired or other distributed music solutions, others have shelved these for perhaps when/if Sonos get’s their head out of their rears and introduce a stable, fully functional (to pre-may 24), system that doesn’t depend on the cloud for almost every function.  And yes a few took them to the e-waste facility out of yes spite and anger.  

The app is not even barely intuitive to most of us now.  So it’s not just my household, it’s many and too many of us just don’t have the time/patience any longer to fiddle/struggle with this mess.  

Glad you and others have a stable working system, it’s likely not the majority in my opinion.

Happy listening and we’ll check back now and then to see if there is any real progress - or it’s possible Sonos will be sold off, shut down, or left like a burnt-out star cinder while the c-suite folks retire comfortably ;-)  

Here in the “hospital” ‘everyone’ is sick. This morning I spoke with a house guest who is not reporting any issues with his SONOS S2 system. I refrained from telling him that he is wrong and ‘everyone’ is having trouble. (Except the few of us, often accused of being SONOS shills, who are attempting to guide users who are having troubles.) If he was having trouble, he would not hesitate getting his hands dirty and fixing his network.

Typically, only sick people come to a hospital. Note that SONOS doesn’t not necessarily log all events posted here because the reports are often just expressions of rage, not including enough details to help develop a solution. If an issue is reported through the SONOS support channel, a formal report can be generated that includes appropriate data.