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NOTaHappyOwner
Contributor I
October 6, 2024

system not working

I own 14 Sonos devices and my system is “not found”. Nothing works!  I have spent weeks trying to find a fix including 2.5 hours with Sonos customer support, who “escalated” my issue to level 2 which took another 2 weeks for an appointment, and then basically said it’s a “network” problem, not a Sonos problem which is total BS! My network people, said, it is NOT a network issue.  I have had Sonos in my same home for 15+ years and it’s worked just fine. So now what? I’ve even tried fact resetting and re-connecting two speakers.  It worked great for about 10 minutes…. Then the app could not find the system.  The only way to turn the speakers off was to “unplug” them!! Am I the only one in this boat?  I’m open to suggestions/solutions. 

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    hpatters27
    Contributor I
    November 1, 2024

    Same issue here. It’s been going on for months and I’m sick of it! Bag of poop honestly. 9 speakers and I’m lucky if 2 or more at anyone time. Utterly sick of Sonos. Used to be brilliant but nowadays it’s incredibly poor. Move and SL are the least reliable.

    Ken_Griffiths
    Ken_Griffiths
    November 2, 2024

    Same issue here. It’s been going on for months and I’m sick of it! Bag of poop honestly. 9 speakers and I’m lucky if 2 or more at anyone time. Utterly sick of Sonos. Used to be brilliant but nowadays it’s incredibly poor. Move and SL are the least reliable.

    Have you spoken to Sonos Support about your device discovery issue? If not, then see the link in my earlier post to perhaps contact them.

    Note too that Sonos engineers say that their data shows the new Sonos App has the same, or better, system/device discovery, compared to their previous App - see here;

    https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

    There are many reasons why the multicast discovery packets may not be working as they should be to locate your devices on the LAN subnet - The Sonos support staff maybe able to help you resolve those issues hopefully, so if not you’ve not called them already, if maybe worth seeing what they say.  

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