Contributor II

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sonos-useless!

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Sonos-why arent you answering support calls and whay arent you pro-active to Sonos users complaints? I am a custom installer and losing clients left, right and centre.

all you need to do is search ‘trustpilot sonos’ and youll have clarity.

Just lost a V large account with a hotel chain die to the the problems so too late for me/you.

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Ken_Griffiths

I was not made aware at any point via the S2 app or otherwise made clear to me as far as im aware. if i had known this i would never have moved to new app..and i widh i hadnt.

we set up remote systems (using legacy products) for showhomes and have been using Synology NAS set up as SMV2 to 3. this was working ok but see no option of setting up using new app?

See this support link (and the links off it)… you can use the Desktop controller Apps:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

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buzz

Grand Maestro

If you are an authorized dealer, there is a separate support group that may be a bit more responsive.

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AjTrek1

@ian smarthome

Here’s the link I believe @buzz was referring to:

https://www.sonos.com/en-us/trades

There’s also this link for business:

https://www.sonos.com/en-us/sonos-pro

BTW…both links are at the bottom of this page called “Dealer Store” and “Sonos for Business” Strange as an Authorized Dealer/Installer you weren’t aware of the support link 🤔.

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Antifon

Prodigy III

we set up remote systems (using legacy products) for showhomes and have been using Synology NAS set up as SMV2 to 3. this was working ok but see no option of setting up using new app?

Is it fair to assume that everything in those systems is under your control? If so, it would make sense to use one or more Android tablets as the controllers, and to install the pre-May (gold icon) version (16.1) on them, and prevent any auto updates. That way you should have a completely stable system.

You can then do you own testing (the testing that Sonos should have done 2 months ago) to decide if/when you feel willing to take the risk of upgrading the app.

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