Headliner III

sonos turning off comments by Caroline community manager…

Forum|Forum|4 years ago
July 21, 2022
23 replies
1000 views

Hey Caroline V..community manager…why do you turn off comments after posting about the latest update on the Arc.. so many people are upset because their system sounds like crap after the update. If you would have left comments on..you’d know this.. not good business Caroline ..

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Caroline V.

Retired Community Manager

Hi @dogdad thanks for your feedback. The community team is closely monitoring all community members feedback and posts regarding the latest Arc update. To get the most direct 1:1 assistance with the latest Arc update the best route is to contact Sonos technical support.

Have you updated your Sonos Arc tuning? Are you having specific issues with your system after the update? If so, the community is here to help. As stated in the original Enhanced Clarity for Arc announcement, after updating to the latest version of Arc, you’ll need to retune with TruePlay.

Thanks again for reaching out to me and expressing your concerns. I appreciate you taking the time to post in the community. Have a wonderful Friday @Dogdad

skullc

Prodigy III

Hi @dogdad thanks for your feedback. The community team is closely monitoring all community members feedback and posts regarding the latest Arc update. To get the most direct 1:1 assistance with the latest Arc update the best route is to contact Sonos technical support.

Have you updated your Sonos Arc tuning? Are you having specific issues with your system after the update? If so, the community is here to help. As stated in the original Enhanced Clarity for Arc announcement, after updating to the latest version of Arc, you’ll need to retune with TruePlay.

Thanks again for reaching out to me and expressing your concerns. I appreciate you taking the time to post in the community. Have a wonderful Friday @Dogdad

I have done all you asked in this reply hopefully you will fix my system

The other speakers I own are fine and work well but my main av arc system now sounds terrible

Clarity was fine before the update FYI

Network= livewire cpe pro 3 +eero 6 pro wireless

W

wilwong829

Enthusiast II

Hi @dogdad thanks for your feedback. The community team is closely monitoring all community members feedback and posts regarding the latest Arc update. To get the most direct 1:1 assistance with the latest Arc update the best route is to contact Sonos technical support.

Have you updated your Sonos Arc tuning? Are you having specific issues with your system after the update? If so, the community is here to help. As stated in the original Enhanced Clarity for Arc announcement, after updating to the latest version of Arc, you’ll need to retune with TruePlay.

Thanks again for reaching out to me and expressing your concerns. I appreciate you taking the time to post in the community. Have a wonderful Friday @Dogdad

I have done all you asked in this reply hopefully you will fix my system

The other speakers I own are fine and work well but my main av arc system now sounds terrible

Clarity was fine before the update FYI

Yes I agree! I think quite a lot of us are not happy with the update so please kindly look into it.

DogdadAuthor

Headliner III

Hi @dogdad thanks for your feedback. The community team is closely monitoring all community members feedback and posts regarding the latest Arc update. To get the most direct 1:1 assistance with the latest Arc update the best route is to contact Sonos technical support.

Have you updated your Sonos Arc tuning? Are you having specific issues with your system after the update? If so, the community is here to help. As stated in the original Enhanced Clarity for Arc announcement, after updating to the latest version of Arc, you’ll need to retune with TruePlay.

Thanks again for reaching out to me and expressing your concerns. I appreciate you taking the time to post in the community. Have a wonderful Friday @Dogdad

As of now..no i have not done the update. To many people experiencing issues since they updated and numerous complaints.
Also, I have the auto update option off , however my true play is not working anymore yet it says an update is available. Why is this? Did SONOS update my system when I didn’t want it??
the system was fine before..but some corporate Sonos tech thinks we should have a different sound and decides to change things…you can’t make a wheel any rounder. Leave stuff alone if it’s working and people are happy!!..🤬

Ken_Griffiths

As of now..no i have not done the update. To many people experiencing issues since they updated and numerous complaints.
Also, I have the auto update option off , however my true play is not working anymore yet it says an update is available. Why is this? Did SONOS update my system when I didn’t want it??

There are often two types of updates from Sonos, the App software and the device firmware …and both may go hand-in-hand.

On occasions there might be an update, of both or either one. The recent 14.12 update was both an App software update and a firmware update, perhaps you have accidentally done one and not the other? Maybe check your ‘About My System’ area of the App it will show you if any device has been updated etc. You can also check the App version there too.

A

Ajseps

Lyricist III

Hello, please Kindly look into the update issues we are all experiencing. The sub is not performing as it should be. A lot of us paid a decent chunk of change for our systems and for it to not perform as it was is…unfair. I already contacted technical support but it should be known in this forum also that concerns be heard. Thanks.

W

wilwong829

Enthusiast II

Honestly I have planned to watch a movie or two this weekend but now I don't have to mood to watch after the update... because I don't want to waste the time to watch them with a system like this! And I may only watch them only once.…

Please kindly help to fix it asap...

DogdadAuthor

Headliner III

As of now..no i have not done the update. To many people experiencing issues since they updated and numerous complaints.
Also, I have the auto update option off , however my true play is not working anymore yet it says an update is available. Why is this? Did SONOS update my system when I didn’t want it??

There are often two types of updates from Sonos, the App software and the device firmware …and both may go hand-in-hand.

On occasions there might be an update, of both or either one. The recent 14.12 update was both an App software update and a firmware update, perhaps you have accidentally done one and not the other? Maybe check your ‘About My System’ area of the App it will show you if any device has been updated etc. You can also check the App version there too.

I’m on 14.12…and app is up to date.. I have no true play and sonos says there’s an update.

J

John B

@Dogdad . You said that you hadn't done the update then that app and system are on 14 12. So did you go ahead and update?

DogdadAuthor

Headliner III

@Dogdad . You said that you hadn't done the update then that app and system are on 14 12. So did you go ahead and update?

No.. that’s what’s puzzling.. I have not done the update. System says it needs update but is on 14.12.. also don’t have true play. And I don’t have the auto update switched on..

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