SONOS Scammers/Hijackers

The facts of the matter are that the OP said nothing about “Googling” nor did the OP say or imply that the call they made constituted “blindly phoning”. These remarks (which the record shows, you wrote) are what led me to use the phrase “Sonos apologist”, one primarily concerned with minimizing the culpability of Sonos, rather than helping to see what can be done to reduce the problem, reduce the risks to customer and so on.

Now look what actually happens if we do “Google” for Sonos support:

The first result is in fact the official Sonos site, the results that follow all also seem to refer to the same official phone number, so once again you are wrong to imply otherwise. If you can demonstrate that “Googling” does in fact lead to a false number then please prove it.

Once again, perhaps Sonos themselves can comment here, what safeguards are in place to protect customers from unethical support staff? What process have Sonos established for customers to report suspected ethics violations and what do Sonos do when these are reported? anything? anything at all?

If this customer’s experience is real, did take place as described by talking with a person who was reached through the appropriate channels then surely this of concern to someone at Sonos?

There also does appear to be a legitimate Singapore company with some affiliation with Sonos. Let allow Sonos to comment here, is this a trusted company? are they ever involved in Sonos support calls?

*sigh*

Looks like Logan's back.  Just can't stay away.  I'll not fall for it again.

I always thought with remote access that a user can watch exactly what the support person is doing on screen and also take back control at any moment during the session by simply moving their mouse.

What did the user see, how were the contacts copied, from where and to where did the files get copied (what type of files were they?) …as surely there’s no way to copy files off a device - they would need to be emailed or ftp’d etc. So it all initially seems blown-up out of proportion here …and might be that a ‘scammer’ has coincidentally taken the information in some other way, which isn’t related to the remote session at all.

The OP really needs to present the evidence, rather than perhaps jumping to conclusions. That’s still the case even if this was a genuine ‘remote’ Sonos support session. Of course if it wasn’t genuine support and Syria/Philippines locations mentioned are unrelated to Sonos, then perhaps the OP has been tricked and should come back here to give a lot more detail. At the moment the facts mentioned so far, seem rather lacking in precise detail.