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Trapolino
Contributor I
May 9, 2024
Question

Sonos recent iPad app uograde….gold icon replaced by black icon

  • May 9, 2024
  • 15 replies
  • 1727 views

Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

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    Trailerbarbie
    Lyricist I
    May 17, 2024

    I have 5 sonos amps in my busy sports bar . I've been with sonos for over 10 yrs. It's been problem after problem . I'm switching to a jukebox

    Patjoehills
    Lyricist I
    May 20, 2024

    Same here. As soon as I was forced to ‘upgrade’ to the new app, none of my devices work. They all fail when trying to do an upgrade. 

    Racinrhonda
    Contributor I
    May 29, 2024

    Hello all. User of Sonos products for over 10 years. Big fan. Is anyone having problems with unreliability of new app? My experience is that it is unreliable, does not show all content, music being played is not shown? Sometimes it all works…sometimes it does not. I am grateful I did not upgrade on my iPhone. Or Mac….hiwever I did hear Mac support is going away….another topic. Thanks everyone.

    I totally agree with you.  I can’t control or find anything with the new app.  I’m a 10 year user as well.  4 Connect Amps, Sub Woofer, 2 Playbars, 16 Elura by Sonnace Speakers utilizing 7 rooms.  

    Racinrhonda
    Contributor I
    May 29, 2024

    But how can this be acceptable.. without any warning without any instructions.. the app changes overnight.. no more connection.. I do not have the time, nor skills nor desire to crawl around my technical space in the house to start resetting all devices… I must have 15 Sonos devices I think...what is Sonos doing about this to help their customers fix this.. ??

     

     

    I agree, totally unacceptable.  At least let consumers utilize the old App.  I have lots of Sonos equipment & speakers and utilize 7 different rooms in my home.  I can’t play anything right now & I am furious!

     

    ARM3
    Lyricist I
    May 30, 2024

    Try deleting the new Sonos S2 (black) app from your devise and then reinstalling it from the app store.  You may be able to find your Sonos S2 devices with the reinstalled black app.  It really is a later version than the one ending in .04.  Hope this helps.

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