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April 2, 2020

Sonos one SL - terrible speaker

Wanted to write on here as I’m having trouble with my Sonos one SL and wanted to see if anyone else had similar issues with it.

 

       1. I Planned to move the speaker around the house occasionally. Bedroom, living room and kitchen. Every time I move it to another room I have to retune the sound. I thought that a £180 speaker would save the tuning in each room, so that when I move it to another room I click the room in settings and it automatically retunes itself. But doesn’t. This isn’t good, as if I want to set it up in the kitchen for half an hour while I cook, it takes 10 minutes to get it there. 

  1. I can’t believe it doesn’t have an option to play with Bluetooth. I appreciate WiFi is the best Now but two weeks ago our WiFi was down for two days and again, I can’t believe that a £180 speaker doesn’t have an alternative option for this. 
  1. I find the sonos app so complicated to navigate. I listen to a lot of house music, so  lm often trying to find less well-known songs and artists and it’s so complicated on the app very easy on Spotify. If it’s for any reason harder than Spotify to navigate why would I ever use it? 

All in all, I bought this speaker in October last year Based on such good reviews and recommendations. I thought that in time i would work out how to use it properly and suss out how to get it to do what I want it to do. However it’s taken this long and a couple of calls to the help centre to realise it’s just not very good. The sound quality is phenomenal but you expect these top of the range speakers to be versatile, and it isn’t. 

My partner has a 2 year old £30 speaker and we use it more than the sonos. The sound is terrible but at least we actually listen to music when we want with it. 

 

Anyone else have issues with it? 

 

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    23 replies

    ratty
    April 2, 2020

    It’s not a terrible speaker at all, used as intended. Perhaps you should have bought a Move instead?

    bockersjv
    Local Superstar
    April 2, 2020

    Agree you bought the wrong product for your usage. The move does everything you want and, as the name suggests, is portable. 
     

    A pair of Plays Ones/1 in a static location are a great stereo set up. 

    Senior Virtuoso
    April 2, 2020

    I’m very happy with my Ones.
    I knew they couldn’t be connected via Bluetooth before I bought them as I did a bit of research. I was sceptical about Trueplay, but do find that it makes a difference. It’s certainly not a feature on any £50 speakers I know of. 

    If I wanted a single speaker to use in different rooms at different times, I would have auditioned the Move. More costly, but designed for that purpose. 

    melvimbe
    April 2, 2020

    As pointed above, regardless of what it is you’re buying, it’s never a good idea to assume features based on what you think should be there based on the price.  It’s very easy to do a little research before hand, or ask the friends who recommended the product in the first place.    Even if you don’t manage to do that, or you realize features you want after purchase, you have a return period in which can switch it out for something else you prefer.  The Move is a better fit for the features you want.

    As far as using the Sonos app, you have the option of playing directly from the Spotify app if you find that interface easier to use. Use the casting feature.

    Danny
    April 2, 2020

    The often used (but very pertinent) analogy on here is that what you have done is a bit like buying a Ferrari and then complaining that at that price it should be able to go off-road.

    You are also missing the point that your use case doesn’t match the versatility that it does have - it is fundamentally designed as part of a multiroom, multi-source, multi-controller home audio system. The app isn’t a music player, it’s a remote control for the system.

    You didn’t do your research, you bought a product designed to do lots of things you don’t need and not to do something you did need. That doesn’t make it a bad speaker.

     

    April 2, 2020

    I did do research before I bought it. 

    My partner refuses to have any speaker with built in mic so the SL One was my only option with Sonos. The Move (as much as I was tempted) is VERY expensive. It advertised that the ONE SL has multiple rooms around the house that it can be tuned into in the settings. It also advertised that you could change its location around the house, so I automatically assumed that I could actually do that without having to retune every time. I feel that this must be such a simple feature given what its capable of. But if there is no demand for it, it doesn't make sense for Sonos to change it. 

    I’ve since learnt how to play from Spotify app, which I now do, but ideally the app will just be better. For paying top of the range, I want a really accessible app, easy to navigate. There's not even a search bar, to type in radio stations manually so you have to scroll through lists to find what you want. So many comments online with people struggling with it. 

    But I can see I’m out voted. 

    ratty
    April 2, 2020

    There is a radio search. Hit the search tab, select ‘Stations’ for the context and start typing. It’s difficult to see how it could be made any more intuitive….

    April 2, 2020

    And when you have found a station you listen to frequently, add it to ‘My Stations’ and ‘My Sonos’ so you can find it instantly next time.

    melvimbe
    April 2, 2020

     It advertised that the ONE SL has multiple rooms around the house that it can be tuned into in the settings. It also advertised that you could change its location around the house, so I automatically assumed that I could actually do that without having to retune every time. I feel that this must be such a simple feature given what its capable of. But if there is no demand for it, it doesn't make sense for Sonos to change it. 

     

    Not sure I know what you mean by the bold statement.  The SL makes sense for many different rooms in the house, but it’s not designed to be moved around throughout the house and reconfigure itself.  And honestly, what we feel to be a simple feature often is not, requiring more memory to store all the different tunes, or other complications that we just don’t see from the outside looking in.

    Danny
    April 2, 2020

    Thanks for the advise on radio stations, that's worked nicely. :thumbsup:

     

    I appreciate everyones views on this. When speaking to the operator on the phone, he suggested I put these views on here, which I've done. If people agreed with me presumably, Sonos would look into it, but it seems that no one really experiences the same issues, which is fine. 

    Thanks everyone